Are you looking for a role that utilizes your people skills to support a product that impacts communities worldwide? Procore Technologies is seeking a talented Customer Support Representative to join their team. This role involves providing exceptional customer service, troubleshooting, and resolving customer issues.
Location
- Remote
Role of the Job
The Customer Support Representative will work in a fast-paced contact center environment, managing and addressing customer inquiries via telephone, web, chat, and email. This role requires strong problem-solving skills, attention to detail, and the ability to work independently.
Main Responsibilities
- Acquire and maintain a thorough understanding of Procore’s business model and system
- Leverage strong collaboration skills to escalate client cases and solve complex customer problems
- Deliver a best-in-class customer experience by patiently guiding customers through the process of achieving their goals with Procore’s software
- Demonstrate a positive attitude and respect for coworkers and customers
- Proactively seek guidance and direction from managers and coworkers when needed
- Convey Procore’s culture and values to clients.
Qualification Needed
- 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.)
- High School Diploma or GED
- Strong communication skills (written and oral)
- Ability to learn quickly and adapt to a changing product
- Self-starter with excellent problem-solving skills
- Solution-focused mindset with attention to detail.
FAQS
- What is the main responsibility of a Customer Support Representative?
The main responsibility is to provide exceptional customer service, troubleshoot, and resolve customer issues.
- Is prior experience in the construction industry required?
No, prior experience in the construction industry is not required, but it’s a plus.
- What is the work environment like?
The work environment is fast-paced and dynamic, with a focus on teamwork and collaboration.
- What kind of support will I receive as a Customer Support Representative?
You will receive training and resources to master your craft, as well as guidance and direction from managers and coworkers.
- Are there opportunities for growth and development?
Yes, there are opportunities for growth and development, including career paths in Custom Solutions, Documentation, and Learning & Development.
- What is the salary range for this role?
The base pay range is $19-$22 per hour.
- What benefits does Procore offer?
Procore offers a full range of benefits, including paid time off, healthcare coverage, and career enrichment programs.
- Is Procore an equal-opportunity employer?
Yes, Procore is an equal-opportunity employer and welcomes applicants from diverse backgrounds
- What kind of culture does Procore have?
Procore has a dynamic and inclusive culture that values openness, optimism, and ownership.
- Can I work from home?
Yes, this is a remote full-time role.
- What kind of training or certification is required?
There is no specific training or certification required, but Procore provides training and resources to support employee growth.
- How will I be evaluated in this role?
You will be evaluated based on your performance in providing exceptional customer service, troubleshooting, and resolving customer issues.
- What are the working hours for this role?
The working hours may vary depending on the specific needs of the organization.
- Is there room for career advancement?
Yes, there are opportunities for career advancement within Procore.
- What kind of team will I be working with?
You will be working with a dynamic and diverse team in a fast-paced environment.
- Can I negotiate my salary?
You may be able to negotiate your salary depending on your experience and qualifications.
- How long does the hiring process take?
The hiring process may take several weeks or months, depending on the specific needs of the organization.
- What kind of software will I be working with?
You will be working with Procore’s cloud-based construction management software.
- Is Procore a growing company?
Yes, Procore is a fast-growing company with opportunities for career advancement.
Salary Package
- $19-$22 per hour.
Procore is committed to offering competitive and fair compensation, and actual compensation will be based on job-related skills, experience, education, and location.
Required Documents
- Resume
- Cover letter (optional)
How to Apply
To apply for this role, please submit your application through the Procore website.
Submit Application
About Procore Technologies
- Revolutionizing the Construction Industry
Procore Technologies is a leading provider of construction management software. The company’s mission is to improve the way buildings, roads, and other infrastructure projects are designed, built, and maintained. With a focus on innovation and customer satisfaction, Procore Technologies has become a trusted partner for construction professionals around the world.
- A History of Innovation
Procore Technologies was founded in 2002 with a vision to transform the construction industry through technology. Over the years, the company has developed a range of software solutions that cater to the diverse needs of construction professionals. From project management and quality control to safety and compliance, Procore Technologies’ software helps construction teams work more efficiently and effectively.
- Building a Better Future
Procore Technologies’ software is used by thousands of construction professionals worldwide. The company’s solutions have helped to improve project outcomes, reduce costs, and enhance collaboration among stakeholders. With a strong commitment to innovation and customer satisfaction, Procore Technologies continues to push the boundaries of what is possible in the construction industry.
- A Culture of Excellence
Procore Technologies’ culture is built on a foundation of excellence, innovation, and teamwork. The company’s employees are passionate about delivering exceptional customer service and developing software solutions that meet the evolving needs of the construction industry. With a focus on diversity, equity, and inclusion, Procore Technologies strives to create a work environment that is supportive and inclusive.
- Empowering Construction Professionals
Procore Technologies’ software empowers construction professionals to do their best work. With intuitive interfaces, real-time data analytics, and seamless collaboration tools, Procore Technologies’ solutions help construction teams work more efficiently and effectively. Whether you’re a project manager, superintendent, or owner, Procore Technologies’ software provides the insights and tools you need to succeed.
- A Commitment to Customer Satisfaction
Procore Technologies is committed to delivering exceptional customer satisfaction. The company’s support team is available 24/7 to provide assistance and answer questions. With a focus on building long-term relationships, Procore Technologies strives to meet the evolving needs of its customers and provide software solutions that exceed expectations.
- Shaping the Future of Construction
Procore Technologies is shaping the future of construction. With a focus on innovation and customer satisfaction, the company is pushing the boundaries of what is possible in the construction industry. As the construction industry continues to evolve, Procore Technologies is well-positioned to meet the changing needs of its customers and provide software solutions that drive success.