Are you a people person with a passion for digital democracy? Do you enjoy solving problems and helping others? If so, this job opportunity might be for you! This company is seeking a talented Customer Support Hero to join their team. In this role, you’ll work closely with the Product and Customer Success teams to help clients get the most out of their engagement platform.

Location

• Remote

Employment type

• Full-time

Remote Work:

• Yes

Role of the Job

As a Customer Support Hero, you’ll be the primary point of contact for clients who need help with the engagement platform. Your role will involve providing exceptional customer service, troubleshooting issues, and ensuring that clients get the most out of the platform.

Main Responsibilities

• Respond to technical questions via chat, email, and phone, with a focus on US clients
• Keep support resources up to date and implement changes based on product updates
• Bridge communication between support, product, and development teams to ensure quick issue resolution
• Stay informed on new releases and update relevant support materials

Qualification Needed

• Fluent in English with clear communication skills
• Comfortable using digital tools and eager to learn new ones
• Excited about inclusive democracy and citizen participation
• Analytical and enjoy learning from data
• Based in the US, ideally in a time zone that covers Eastern US hours plus Australian/New Zealand mornings

FAQs

• What kind of experience do I need for this job?

You don’t need prior experience in customer support, but it’s a plus if you have some experience in the field.

• Do I need to have experience in digital democracy?

No, but it’s a plus if you have some knowledge or experience in the field.

• What kind of training will I receive?

You’ll receive training on the engagement platform and the company’s products.

• Can I work from home?

Yes, this is a remote job opportunity.

• What are the working hours?

You’ll need to work Eastern US hours plus Australian/New Zealand mornings.

• How do I know if I’m a good fit for this job?

If you enjoy building relationships, helping others, and working in a fast-paced environment, you might be a good fit for this role.

• Can I choose my own schedule?

No, you’ll need to work a set schedule to ensure adequate coverage for client needs.

Salary Package

• $30,000-$35,000 USD gross annually
• Competitive compensation package based on job-related skills, experience, education or training, and location

Required Documents

• Resume
• Cover letter (optional)

How to Apply

To apply for this job, simply click the link below and follow the application instructions. Make sure to highlight your customer service skills and experience in your application.

Submit Application

About Go Vocal

Go Vocal is a pioneering company in the field of digital democracy, dedicated to empowering governments and citizens through innovative solutions. With a strong commitment to customer satisfaction and a passion for fostering inclusive participation, Go Vocal has established itself as a trusted partner for organizations worldwide. By harnessing the power of technology, Go Vocal enables governments to engage with citizens more effectively, promoting transparency, accountability, and civic participation. This commitment to digital democracy has earned Go Vocal a reputation as a leader in the industry, with a growing client base that spans local, national, and international governments.

• A History of Innovation

Go Vocal’s history is marked by a series of groundbreaking solutions that have transformed the way governments engage with citizens. From cutting-edge online participation platforms to comprehensive community outreach programs, Go Vocal’s products have been designed to meet the evolving needs of governments and citizens. Over the years, the company has consistently pushed the boundaries of innovation, leveraging the latest technologies to develop solutions that are both effective and user-friendly. This legacy of innovation has enabled Go Vocal to stay ahead of the curve, anticipating the needs of its clients and delivering solutions that meet the challenges of a rapidly changing world

• Shaping the Future of Digital Democracy

As Go Vocal continues to push the boundaries of innovation and customer satisfaction, its future looks bright. With a continued focus on developing cutting-edge solutions that support the unique needs of governments and citizens, Go Vocal is poised to remain a leader in the industry. The company’s commitment to digital democracy and customer satisfaction will drive its future growth and success, enabling Go Vocal to make a lasting impact on the world. By shaping the future of digital democracy, Go Vocal is helping to create a more inclusive, transparent, and accountable world, where citizens have a greater say in the decisions that affect their lives.