Are you looking for a customer-focused job that allows you to work from home? Do you have excellent communication skills and a passion for providing top-notch support? If so, this job opportunity might be for you! Anthology is seeking an Inbound/Outbound Enrollment Specialist to join their team. In this role, you’ll be responsible for providing exceptional customer service, resolving issues, and ensuring a seamless enrollment process.
Location
This is a remote job opportunity, and you’ll be working from the comfort of your own home.
Role of the Job
As an Inbound/Outbound Enrollment Specialist, you’ll be the primary point of contact for families, staff, and internal departments. Your role will involve providing clear guidance on policies, procedures, and documentation requirements, as well as assisting families with their enrollment needs.
Main Responsibilities
- Provide customer-focused communication and support to families and staff
- Assist families with interpreting account details and offer updates
- Demonstrate exceptional customer service skills, including empathy and relationship-building
- Deliver comprehensive support for K12 learning systems and business applications
- Clearly explain product features, costs, and terms
- Coordinate secure sales/enrollment agreements and transactions
- Handle high volumes of inbound and outbound customer interactions
- Promptly resolve common issues to ensure family satisfaction and a positive enrollment experience
- Accurately record call-related data in the Salesforce CRM tool
- Build strong relationships with adult students, parents, or legal guardians
- Ensure the timely collection of all required compliance documentation.
Frequently Asked Questions
- What kind of experience do I need for this job?
You don’t need prior experience in customer service, but having some experience would be beneficial. A high school diploma or equivalent is required.
- What kind of training will I receive?
You’ll receive comprehensive training to ensure you’re equipped to handle customer interactions and provide excellent support.
- Can I work from home?
Yes, this is a remote job opportunity, and you’ll be working from the comfort of your own home.
- What are the internet requirements for this job?
You’ll need a high-speed internet connection with a minimum download speed of 30 Mbps, upload speed of 15 Mbps, and ping of 100ms or less.
- Will I have to work weekends or holidays?
Yes, shifts may change based on business needs, and you may be required to work weekends or holidays.
- What kind of support will I receive?
You’ll have access to a team of experienced professionals will provide guidance and support as needed.
- How do I know if I’m a good fit for this job?
If you have excellent communication skills, a passion for service, and the ability to work independently, you might be a good fit for this role.
- Can I choose my own schedule?
No you’ll be working a defined shift schedule, and flexibility is essential to accommodate business needs.
- What kind of software will I be using?
You’ll be using Salesforce CRM tool to record call-related data and manage customer interactions.
Salary Package
- $13/hour
- Competitive pay rate based on national and industry-specific survey data.
Required Documents
- Resume
- Cover letter (optional)
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Anthology
- A Leader in Education Technology
Anthology is a renowned provider of education technology solutions, dedicated to empowering educators and students to achieve their full potential. With a strong commitment to innovation and customer satisfaction, Anthology has established itself as a trusted partner for educational institutions. The company’s mission is to provide innovative education technology solutions that support the unique needs of educators and students, helping them to succeed in an ever-changing educational landscape.
- A History of Innovation
Anthology’s history is marked by a series of innovative solutions that have transformed the way educational institutions operate. From learning management systems to student information systems, Anthology’s products have been designed to meet the evolving needs of educators and students. The company’s commitment to innovation has enabled it to stay ahead of the curve, providing cutting-edge solutions that support the latest teaching methods and technologies.
- A Commitment to Customer Satisfaction
At Anthology, customer satisfaction is a top priority. The company’s dedicated team of professionals works tirelessly to ensure that customers receive exceptional support and service. Whether it’s providing training and support, or responding to customer inquiries, Anthology’s team is committed to delivering a world-class customer experience. This commitment to customer satisfaction has earned Anthology a loyal customer base and a reputation for excellence in the education technology industry.
- A Dynamic and Supportive Work Environment
Anthology offers a dynamic and supportive work environment that fosters creativity, innovation, and collaboration. The company’s team of professionals is passionate about education technology and is dedicated to making a positive impact on the lives of educators and students. With opportunities for professional growth and development, Anthology provides a platform for employees to grow and succeed in their careers.
- A Bright Future
Anthology’s future is bright, with a continued focus on innovation and customer satisfaction. The company’s commitment to providing cutting-edge solutions that support the unique needs of educators and students will ensure its continued success in the education technology industry. With a strong team of professionals and a loyal customer base, Anthology is well-positioned to continue making a positive impact on the lives of educators and students.