Goodwill Central Oklahoma is seeking a highly motivated and enthusiastic Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for providing excellent customer service to clients, handling difficult customer situations, and identifying patterns in customer complaints. If you have a background in customer service and strong communication, listening, and problem-solving skills, this role may be a great fit for you.
Employment type
- Full-time
Experience Level
- Entry-level
Role of the Job
The Customer Service Representative will be responsible for providing excellent customer service to clients. This role requires strong communication, listening, and problem-solving skills. The ideal candidate will have a background in customer service and be able to handle difficult customer situations with ease.
Main Responsibilities
- Utilize scripts to handle difficult customer situations and escalate to higher authorities if necessary
- Identify patterns in customer complaints and report to the team for improvement
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Interact with the sales lead to maintain and improve service and product knowledge
- Record customer interactions and follow up on their experience with the company
FAQs
What kind of training will I receive?
Goodwill Central Oklahoma provides training and support to ensure your success in the role.
- Can I ask questions during the application process?
Yes, you can ask questions during the application process. Goodwill Central Oklahoma encourages curiosity and wants you to feel confident about the role.
- How long does the application process take?
The application process may take some time, but Goodwill Central Oklahoma will keep you updated on the status of your application.
- What are the benefits of working as a Customer Service Representative?
The benefits include a competitive salary package, flexible hours, and opportunities for growth and development.
- What kind of software will I be working with?
You will be working with customer relationship management software and other tools to manage customer interactions.
- How do I stay up-to-date with industry trends?
Goodwill Central Oklahoma encourages ongoing learning and professional development.
Can I negotiate my salary?
Yes, you can negotiate your salary. Goodwill Central Oklahoma is open to discussing compensation packages.
- What kind of support can I expect from the team?
You can expect support and guidance from the team, including training and resources to ensure your success.
- How do I know if I’m a good fit for this role?
If you have strong communication skills, active listening skills, and personal skills, and you enjoy working with customers, this role may be a good fit for you.
Salary package
- $35,000 to $55,000 yearly
Required document
- CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Goodwill Central Oklahoma
- The Mission
Goodwill Central Oklahoma is dedicated to enhancing people’s dignity and quality of life by strengthening their communities, eliminating barriers to opportunity, and helping them reach their full potential through learning and the power of work. The organization believes that everyone deserves the opportunity to succeed and is committed to providing the necessary resources and support to make that happen.
- The History
Goodwill Central Oklahoma has a long history of serving its community, providing job training, education, and employment services to individuals in need. The organization has a strong reputation for delivering high-quality services and making a positive impact on the lives of its clients.
- The Impact
Goodwill Central Oklahoma’s impact is felt throughout the community, from providing job training and education to supporting individuals with disabilities and disadvantages. The organization’s programs and services are designed to help people overcome barriers and achieve their goals, whether that’s finding employment, gaining new skills, or simply improving their quality of life.
- The team
The team at Goodwill Central Oklahoma is comprised of highly skilled and dedicated professionals who share a common passion for delivering exceptional services to individuals and families in need. Each team member brings a unique set of skills, experiences, and perspectives to the organization, fostering a collaborative and supportive environment. With a deep understanding of the community’s needs, the team works tirelessly to provide innovative solutions, guidance, and resources that empower individuals to achieve their goals and improve their quality of life. Through their collective efforts, the team at Goodwill Central Oklahoma makes a meaningful impact on the community, helping to create a brighter future for all.