Beyond Finance is looking for a Customer Service Representative to join their team! This role is all about providing top-notch service to clients who are working to overcome financial difficulties. If you’re passionate about helping others and have excellent communication skills, this could be the perfect fit for you.

Location

• This is a remote job, which means you can work from the comfort of your own home. You’ll need a reliable internet connection and a quiet workspace to focus on helping clients.

Employment Type

• Full-time

Role of the Job

As a Customer Service Representative at Beyond Finance, you’ll be the primary point of contact for clients who are enrolled in the company’s financial hardship programs. Your goal will be to provide exceptional service and support to help clients achieve their financial goals.

Main Responsibilities

• Provide helpful and caring customer service to clients over the phone
• Respond promptly to client requests and anticipate their needs
• Educate clients on Beyond Finance’s programs and services
• Identify and resolve client issues in a timely and effective manner
• Develop and maintain positive client relationships
• Work collaboratively with other departments to ensure client requests are handled promptly
• Operate and troubleshoot computer systems to obtain and extract information
• Continuously learn and utilize company knowledge, practices, and procedures to deliver accurate solutions.

Qualifications Needed

• Minimum 1 year of call center experience (high volume preferred)
• Reliable, high-speed internet connection
• Strong computer technical skills
• Excellent communication skills (written, verbal, and listening)
• Ability to work independently and as part of a team
• Strong interpersonal skills and ability to handle complex client inquiries
• People-focused approach and solution mindset

Frequently Asked Questions

• Can I work from home?

Yes, this is a remote job, and you’ll work from the comfort of your own home.

• What kind of computer skills do I need?

You need strong computer technical skills, including the ability to learn and navigate complex systems.

• How much can I earn in this role?

The base salary range is $19 – $20 USD per hour.

• What kind of benefits does Beyond Finance offer?

Beyond Finance offers a range of benefits, including health, dental, and vision insurance, paid time off, and a 401(k) matching program.

• How do I know if I’m a good fit for this role?

If you’re passionate about helping others, have communication skills, and can work independently, you might be a good fit for this role.

• What’s the company culture like at Beyond Finance?

Beyond Finance cultivates an environment of community, connection, and belonging across the organization.

• Can I apply if I’m not fluent in English?

The job description doesn’t specify language requirements, but strong communication skills are essential for this role.

• What’s the next step in the application process?

If your application is successful, you’ll be invited to complete a four-week training program to become an expert in Beyond Finance’s financial hardship programs.

• How long does the training program last?

The training program lasts for four weeks.

• How do I provide excellent customer service in this role?

You’ll need to be able to respond promptly to client requests, anticipate their needs, and provide accurate solutions to their problems.

• What’s the benefit of working remotely?

Working remotely offers flexibility and the ability to work from the comfort of your own home.

Salary Package

• $19 – $20 USD per hour

Required document

• CV

How to apply

To apply, click the link below to be directed to the recruiter’s page, where you’ll upload your resume. There’s no fee – this job opportunity is completely free!

Submit Application

About Beyond Finance

• Mission and Vision

Beyond Finance is dedicated to helping everyday Americans break free from the cycle of debt and achieve financial stability. The company’s mission is built on a foundation of compassion, individualized care, and a commitment to providing customized financial solutions. With a focus on compliance and ethics, Beyond Finance strives to make a positive impact on the lives of its clients.

• History and Milestones

Since its inception, Beyond Finance has helped over 700,000 clients navigate their financial challenges and achieve a brighter future. The company’s journey is marked by significant milestones, including the development of innovative financial solutions and the expansion of its services to meet the evolving needs of its clients. Through its dedication to excellence and customer-centric approach, Beyond Finance has established itself as a trusted partner in the financial services industry.

• Core Values

At the heart of Beyond Finance’s operations are core values that guide its interactions with clients and shape its company culture. These values include a commitment to compassion, integrity, and excellence. Every client interaction is approached with empathy and understanding, ensuring that each individual receives the support and guidance they need to overcome financial challenges. By upholding these core values, Beyond Finance fosters a culture of trust, respect, and collaboration.

• Company Culture

Beyond Finance’s company culture is built on a foundation of community, connection, and belonging. The company recognizes that its employees are its greatest asset and strives to create an environment that supports their growth and well-being. Through various initiatives and programs, Beyond Finance encourages collaboration, innovation, and professional development, ensuring that its employees are equipped to deliver exceptional service to clients.

• Impact and Achievements

The impact of Beyond Finance’s work is evident in the lives of its clients, who have achieved significant financial milestones and improved their overall well-being. The company’s commitment to excellence has earned it recognition within the industry, and its innovative approach to financial solutions has set a new standard for customer-centric service. By continuing to push boundaries and explore new ways to support its clients, Beyond Finance remains at the forefront of the financial services industry.

• Future Outlook

As Beyond Finance looks to the future, it remains committed to its mission of helping everyday Americans achieve financial stability. The company will continue to innovate, expanding its services and solutions to meet the evolving needs of its clients. By staying true to its core values and company culture, Beyond Finance is poised to make an even greater impact in the lives of its clients and the financial services industry as a whole.