Rippling is a revolutionary platform that helps businesses manage their HR, IT, and finance systems in one place. With Rippling, companies can automate and streamline their employee lifecycle, from onboarding to payroll and benefits. If you’re passionate about technology and customer support, Rippling might be the perfect fit for you.

Location

• The Developer Support Specialist role is based in the United States, and the company encourages employees to work in-office at least three days a week. However, this role is remote, so you can work from anywhere in the US.

Role of the Job

The Developer Support Specialist will play a critical role in ensuring the success of Rippling’s customers. You’ll troubleshoot and resolve developer questions, provide technical guidance, and support the development of analytics and applications. Your work will have a direct impact on Rippling’s growth and customer satisfaction.

Main Responsibilities

• Troubleshoot and resolve developer questions via email or chat regarding API authentication and integration
• Help customers design schemas, write SQL or other data markup scripting, and support development of Analytics and Applications that build on top of data
• Support and debug both Rippling-managed and custom data connectors
• Provide technical guidance and expert advice to customers on the effective and optimal use of Rippling’s Data Cloud
• Provide feedback on system tools, product features, and other potential customer pain points
• Work in a highly technical capacity, ensuring success for new and existing customers

Qualification Needed

• Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields, or relevant work experience
• Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python (other programming languages considered)
• Experience building or troubleshooting REST APIs
• 1-3 years of experience in a Technical Support environment or a similar technical function in a customer-facing role
• Good understanding of ETL and Data Warehousing fundamentals and concepts
• Experience with analysis, data analytics, dashboard creation, and BI
• Ability to navigate a high-ambiguity environment and strong attention to detail
• Excellent verbal and written communication skills

FAQs

• What kind of support can I expect as a Developer Support Specialist?

You’ll receive comprehensive training and support from Rippling’s experienced team members.

• How does Rippling prioritize employee well-being?

Rippling offers competitive salaries, benefits, and equity packages to support employees’ financial well-being.

• Can I work remotely, or do I need to be in the office?

This role is remote, so you can work from anywhere in the US.

• What opportunities are there for professional growth and development?

Rippling offers many opportunities for professional growth and development, including training programs and mentorship

• How does Rippling approach diversity, equity, and inclusion?

Rippling is committed to building a diverse and inclusive workforce.

• What benefits does Rippling offer?

Rippling offers competitive salaries, benefits, and equity packages.

• What kind of impact will I make as a Developer Support Specialist?

You’ll make a significant impact on Rippling’s growth and customer satisfaction.

• How does Rippling prioritize candidate safety?

Rippling prioritizes candidate safety by only sending official communication from @Rippling.com addresses

• What is the company culture like?

Rippling values diversity, equity, and inclusion, and strives to create a work environment that is welcoming and supportive of all employees.

• How many hours will I work per week?

The standard working hours for this role are 9:30 AM – 6:00 PM PST.

• What is the salary range for this role?

The salary for US-based employees will be aligned with one of the ranges below based on location.

• Does Rippling offer any employee benefits?

Yes, Rippling offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

• Is Rippling an equal opportunity employer?

Yes, Rippling is an equal opportunity employer and is committed to building a diverse and inclusive workforce.

• Can I request a reasonable accommodation during the hiring process?

Yes, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

• How do I apply for this role?

You can apply for this role by submitting your resume and cover letter through Rippling’s website.

Salary package

• To be discussed upon application.

Required document

• CV

How to apply

To initiate the application process, kindly submit your application below.

Submit Application

About Rippling

• A New Era in Business Management

Rippling is a revolutionary platform that is changing the way businesses manage their HR, IT, and finance systems. By bringing together all of the workforce systems that are normally scattered across a company, Rippling provides a single place to run payroll, expenses, benefits, and computers. This innovative approach enables businesses to automate and streamline their employee lifecycle, from onboarding to payroll and benefits. With Rippling, companies can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365 – all in just 90 seconds.

• The Rippling Team

The team at Rippling is passionate, talented, and dedicated to making a difference. With a range of backgrounds and expertise, the Rippling team brings a unique perspective to the business management industry. By working together, the team is able to drive innovation, growth, and customer satisfaction. With a focus on collaboration and respect, the Rippling team is committed to creating a positive and supportive work environment.