Get ready to join the team at Whop, the most addicting mall on the internet! Whop is on a mission to make everyone a lot of money, and they’re looking for a talented Customer Support Specialist to help make that happen. As a Customer Support Specialist, you’ll be the go-to person for users and creators, fielding their questions and resolving issues with fast, friendly, and effective support.

Location

• This is a remote job, which means you can work from anywhere in the world. Whether you’re in a cozy coffee shop or a quiet home office, you’ll be able to stay connected with the team and provide top-notch support to customers.

Work Schedule

• 40 hours per week, with a monthly rotating schedule

Available shifts

• 12:00pm EST to 8:00pm EST, 4:00pm to 12:00am EST, and 12:00am to 8:00am EST

Must be available to work on weekends

Role of the Job

As a Customer Support Specialist, you’ll be the first point of contact for users and creators who need help with the platform. You’ll use your excellent communication skills and problem-solving abilities to troubleshoot and resolve issues, making sure every response is clear, comprehensive, and leaves customers smiling.

Main Responsibilities

• Manage inquiries via Intercom and provide timely and effective support
• Troubleshoot and resolve issues with clear, easy-to-follow guidance
• Collaborate with the team to tackle complex problems and escalate when necessary
• Keep customer satisfaction high with responsive, effective, and friendly support
• Participate in team meetings and help continuously improve the support game

Qualifications Needed

• Previous experience in customer support or a similar role
• Excellent communication skills—both written and verbal
• Strong problem-solving chops and a focus on the customer
• Ability to juggle tasks and manage time in a fast-paced environment
• Familiarity with Whop, Intercom, Slack, and Linear is a bonus
• Ready to work different shifts, including nights and weekends

FAQs

• What’s the company culture like at Whop?

Whop is all about making everyone a lot of money and bridging the gap between connection, creation, and commerce. The team is made up of entrepreneurs building for entrepreneurs, and they’re passionate about creating a platform that empowers creators to earn a lot of money.

• How much support can I expect from the team?

You’ll get comprehensive training and support from the team, including a 30-day onboarding process that covers everything from product knowledge to escalation procedures.

• Can I work from home?

Yes, this is a remote job, which means you can work from anywhere in the world.

• What’s the team like?

The team at Whop is made up of talented and passionate individuals who are dedicated to creating a platform that empowers creators to earn a lot of money.

• How many hours will I work per week?

You’ll work 40 hours per week, with a monthly rotating schedule.

• Will I get to work on weekends?

Yes, you’ll need to be available to work on weekends.

• What’s the salary package?

The salary is $48,000 per year.

• What benefits does Whop offer?

Whop offers a range of benefits, including flexible work hours, comprehensive training, and opportunities for growth and development.

• How do I know if I’m qualified for the job?

You’ll need to have previous experience in customer support or a similar role, excellent communication skills, and strong problem-solving abilities.

• How long is the onboarding process?

The onboarding process is 30 days, and it covers everything from product knowledge to escalation procedures.

• How does Whop measure customer satisfaction?

Whop measures customer satisfaction through a range of metrics, including response time, resolution rate, and customer feedback.

• Can I ask questions during the onboarding process?

Yes, you’ll have plenty of opportunities to ask questions and get feedback during the onboarding process.

Salary package

• $48,000 per year

Required document

• CV

How to apply

To apply, visit Whop’s website, scroll down to the application section, and complete the form.

Submit Application

About Whop

• The Mission

Whop’s mission is to make everyone a lot of money. This bold goal is at the heart of everything Whop does. The platform is designed to bridge the gap between connection, creation, and commerce, empowering entrepreneurs and creators to build successful businesses. By providing a space for creators to connect, share, and sell their products and services, Whop is revolutionizing the way people make money online. With a focus on innovation and creativity, Whop is constantly evolving to meet the changing needs of its users. Whether you’re a seasoned entrepreneur or just starting out, Whop’s mission is to provide the tools and support you need to succeed. Whop’s mission is driven by the belief that when people have the financial resources they need, they can pursue their passions and live life on their own terms. This mission is at the core of everything Whop does, from product development to customer support.

• The Vision

Whop’s vision is to create a platform of one million millionaires. This ambitious goal is driven by the belief that money is freedom of time. When people have the financial resources they need, they can pursue their passions and live life on their own terms. Whop is committed to making this vision a reality by providing the tools, support, and community that creators need to succeed. Whop’s vision is not just about financial success, but about creating a community of like-minded individuals who are passionate about building successful businesses. By providing a space for creators to connect, share, and learn from each other, Whop is helping to build a more vibrant and diverse online community. Whop’s vision is to empower entrepreneurs and creators to build the businesses of their dreams, and to provide the support and resources they need to achieve their goals.