Get ready to join Soflyy, a company that specializes in WordPress plugins, including WP All Export and WP All Import. Soflyy is looking for a talented Customer Support Specialist to help provide top-notch support to customers. As a Customer Support Specialist, you’ll be responsible for responding to customer inquiries, providing solutions, and ensuring customer satisfaction.
Location
- This is a remote job, which means you can work from anywhere in the world. Soflyy has team members in various countries, including Australia, the US, Thailand, Spain, Germany, the UK, Brazil, Sri Lanka, Argentina, Colombia, South Africa, the UAE, Romania, and more.
Work Schedule
- Flexible, with the ability to work in the mornings, evenings, or any other time that suits you
Role of the Job
As a Customer Support Specialist, your main responsibility will be to respond to customer support inquiries, provide solutions, and ensure customer satisfaction. You’ll be working with customers who need help with WP All Export and WP All Import, and you’ll need to be able to provide friendly, easy-to-understand, and concise responses.
Main Responsibilities
- Responding to customer support inquiries
- Adding to and improving documentation
- Aggregating customer feedback and assisting with development/product roadmap decisions
- Writing concise bug reports based on support tickets
- Testing development versions of WP All Import and WP All Export
- Recording walkthrough videos and other marketing tasks
Qualification Needed
- Minimum availability of 20 hours per week
- Flawless written English
- Expert-level WordPress knowledge
- Extensive experience with WordPress, including troubleshooting, debugging, plugin development, and WordPress database structure
- At least intermediate-level PHP knowledge
- Ability to write PHP functions, work with arrays, and make use of the API
- Fast and hands-on learner
- Experience with WooCommerce
- Familiarity with XML and CSV file formats and XPath
- Debugging and troubleshooting WordPress themes and plugins by looking into their code and the database
FAQs
- What’s the company culture like at Soflyy?
Soflyy prioritizes flexibility and autonomy, allowing team members to work at their own pace and schedule.
- How much support can I expect from the team?
You’ll have access to resources and support to help you succeed in your role, but Soflyy values independence and self-motivation.
- Can I work from home?
Yes, this is a remote job, and you can work from anywhere in the world.
- How many hours will I work per week?
You’ll work 20 hours per week, with flexible scheduling to accommodate your needs.
- Will I get to work on interesting projects?
Yes, you’ll have the opportunity to work on a variety of projects, including customer support, documentation, and testing.
- How does Soflyy approach customer support?
Soflyy prioritizes providing friendly, easy-to-understand, and concise responses to customer inquiries.
- Can I take time off when I need it?
Yes, Soflyy values flexibility and autonomy, allowing team members to take time off when needed.
- How does Soflyy handle communication and collaboration?
Soflyy aims to be as asynchronous as possible, minimizing meetings and interruptions to allow team members to focus on their work.
- What’s the salary package?
The salary is $30,000 per year, with an hourly rate of $30 per hour
- Can I apply if I’m not familiar with WP All Import and WP All Export?
Yes, but you’ll need to be willing to learn and have experience with similar plugins or software.
- How long does the application process take?
The application process typically involves submitting a written application, including writing samples and a test project.
- What’s the company history and mission?
Soflyy specializes in WordPress plugins, including WP All Export and WP All Import, and prioritizes customer satisfaction and support.
- Can I participate in team meetings?
Soflyy aims to minimize meetings and interruptions, allowing team members to focus on their work.
- How does Soflyy handle feedback and criticism?
Soflyy values feedback and criticism, using it to improve
Salary package
- $30 per hour
Required document
- CV
How to apply
To apply, visit the site, scroll down to find the “Apply” section, and follow the 5 parts:
Introduce yourself and show WordPress skills
Answer 4 customer questions
Use WP All Import to import products
Share login details for test site
Give your name and email
Good luck!
Submit Application
The Soflyy Customer Support Specialist job application is totally free! No charges or fees. Just follow the steps
About Soflyy
Soflyy is a company that values flexibility and work-life balance, allowing team members to organize their work around their life. With a near-zero employee attrition rate, it’s clear that this approach works. Soflyy’s team members have the freedom to use their time as they see fit, which has led to long-term employment and a strong sense of job satisfaction. Many team members have stayed with the company for years, demonstrating the effectiveness of Soflyy’s approach.
- Company Overview
Soflyy’s commitment to flexibility is reflected in its company culture. The company prioritizes providing a work environment that allows team members to thrive, both personally and professionally. By giving team members the autonomy to manage their time, Soflyy fosters a sense of trust and responsibility. This approach has enabled the company to attract and retain top talent, who are passionate about delivering high-quality support to customers.