This Customer Success Manager role at TheyDo is a fantastic opportunity to join a fully remote B2B SaaS organization that’s leading the way in journey management platforms. As a Customer Success Manager, you’ll play a key role in driving the success of customers by ensuring they adopt and realize value from the platform.
Location
- Remote (CET +/- 2)
Employment type
- Full-time
Department
- Customer Enablement
Role of the Job
The Customer Success Manager will be responsible for managing a portfolio of mid-market to smaller enterprise customers, ensuring high adoption, retention, and satisfaction. This role requires strong communication and stakeholder engagement skills, as well as the ability to manage relationships across multiple teams within customer organizations.
Main Responsibilities
Customer Management
- Own customer portfolio
- Conduct regular reviews and check-ins
- Ensure high adoption, retention, and satisfaction
Growth & Expansion
- Identify expansion opportunities
- Manage upsell and cross-sell conversations
- Increase engagement across customer teams
Process & Collaboration
- Apply customer success best practices
- Collaborate with Sales, Product, and Marketing teams
FAQs
- What kind of customers will I be working with?
You’ll be working with mid-market to smaller enterprise customers, ensuring high adoption, retention, and satisfaction.
- How do I stay organized and manage my time effectively?
You’ll need to be self-motivated and disciplined to manage your time effectively, prioritizing tasks and meeting deadlines.
- What kind of training can I expect?
You’ll receive training on customer success best practices, as well as support from the Customer Enablement team.
- How do I handle complex customer queries?
You’ll need to use your problem-solving skills and stakeholder engagement abilities to resolve complex customer queries.
- How do I maintain confidentiality and handle sensitive information?
You’ll need to maintain confidentiality and handle sensitive information with care, following company policies and procedures.
- How do I prioritize tasks and manage my workload?
You’ll need to prioritize tasks based on importance and deadlines, managing your workload effectively.
- What’s the most challenging part of this role?
The most challenging part of this role is ensuring high adoption, retention, and satisfaction among customers.
- How do I stay up-to-date with industry developments?
You’ll receive training and support to help you stay up-to-date with industry developments and best practices.
- How do I handle customer complaints?
You’ll need to use your problem-solving skills and stakeholder engagement abilities to resolve customer complaints.
- What’s the benefit of working remotely?
The benefit of working remotely is that you can manage your own time and work schedule, achieving a better work-life balance.
- How do I know if I’m meeting performance targets?
You’ll receive feedback and performance reports, and you’ll be able to track your progress.
Salary package
- To be discussed upon application
Required document
- CV
- References (optional)
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About TheyDo
- What Makes This Company Tick?
TheyDo is driven by a set of core values that guide every decision made. These values include “Journey together,” “Own it,” “Cloaks off,” and “Customer Fueled.” These values promote collaboration, accountability, transparency, and customer-centricity, making TheyDo a unique and innovative player in the industry. By embracing these values, TheyDo fosters a culture that encourages teamwork, innovation, and a relentless focus on delivering exceptional customer experiences. This approach enables the company to build strong relationships with its clients and drive long-term success.
- What’s the Story Behind This Company?
TheyDo’s story began in 2019, and since then, the company has grown to become a leader in the industry. With a strong focus on innovation and customer-centricity, TheyDo has established itself as a trusted partner for businesses looking to improve their customer journeys. The company’s journey is marked by significant milestones, including the launch of its platform, expansion into new markets, and the development of strategic partnerships. Through its journey, TheyDo has remained committed to its mission of helping businesses deliver exceptional customer experiences.
- What’s on the Horizon?
TheyDo is poised for continued growth and success, with a strong focus on innovation and customer-centricity. As the company continues to evolve, it is likely to explore new ways to help businesses deliver better customer experiences and drive growth. With its advanced platform and commitment to customer satisfaction, TheyDo is well-positioned to remain a leader in the industry and make a lasting impact on the way businesses manage customer journeys. The company’s future plans include expanding its platform’s capabilities, developing new features, and building strategic partnerships to drive growth and success.