Concentrix is hiring for a Customer Service Representative position. This role involves providing exceptional customer experiences and tech-powered innovation to help the world’s best-known brands improve their businesses. As a Customer Service Representative, you’ll join a diverse team, contributing to and supporting each other’s success and well-being.
Location
This is a work-from-home opportunity.
Role of the Job
As a Customer Service Representative, your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Main Responsibilities
- Provide inbound customer support using a call flow guide
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences
Qualification Needed
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- High-Speed internet and a smartphone
FAQs
- What benefits does Concentrix offer?
Medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- Is this a full-time or part-time opportunity?
Both full-time and part-time opportunities are available.
- What is the salary range for this position?
The base salary range is $15-$18/hr.
- Are there opportunities for career growth?
Yes, Concentrix offers real career growth potential, with 80% of managers and leaders promoted from within.
- What kind of training is provided?
Paid training and performance-based incentives are available.
- Can I work flexible hours?
Yes, flexible shifts are available.
- Are there opportunities for professional development?
Yes, Concentrix offers FREE Learning and Leadership Development programs.
- How does Concentrix support diversity and inclusion?
Concentrix invests in diversity and inclusion, promoting equity through employee resource groups and supporting women leaders with mentorship and training.
- What kind of equipment do I need to provide?
You may need to get a headset, flash drive, and dual monitors once you’re offered a position.
- How do I track my application status?
You can track your application status through the Concentrix career website.
- What is the company culture like?
Concentrix has a people-first, inclusive culture that nurtures a genuine sense of belonging.
Salary package
- $15-$18/hr
Required document
- CV
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
There’s no charge to apply or work as a Customer Service Representative at Concentrix. It’s a legitimate work-from-home opportunity with no fees involved.
About Concentrix
A Legacy of Excellence
Concentrix has a rich history that spans many years, with a legacy of delivering high-quality business process outsourcing services to clients across the globe. From its humble beginnings to its current status as a global leader, Concentrix has consistently demonstrated its ability to adapt and thrive in an ever-changing business landscape. With a strong foundation in technology and innovation, Concentrix has established itself as a trusted partner for businesses and governments seeking to transform their operations and improve their customer experiences.
The company’s history is marked by significant milestones and achievements, including its expansion into new markets and the development of cutting-edge solutions that have helped clients achieve their goals. Through its commitment to excellence and customer satisfaction, Concentrix has built a reputation as a reliable and innovative partner that delivers results.
Building Strong Relationships
Concentrix is committed to building strong relationships with clients, partners, and the wider community. The company’s team of experts works closely with clients to understand their needs and deliver tailored solutions that meet their goals. With a focus on customer satisfaction and loyalty, Concentrix strives to deliver exceptional results that exceed client expectations.
The company’s commitment to building strong relationships extends beyond its clients to include its partners and the wider community. Concentrix works closely with partners to deliver innovative solutions and drive business growth, while its community outreach programs aim to make a positive impact on the environment and society.