Are you looking for a rewarding career in customer service? Allegiance Benefit Plan Management is hiring Health Customer Service Representatives to join their team. This role involves providing top-notch support to plan participants, client contacts, and providers regarding self-funded and partially self-funded group health benefits.
Location
- This opportunity is available in the Pacific, Mountain, and Central time zones, with screening priority given to applicants who live in these areas.
Schedule
- Full-time with evenings, weekends, and major holidays off
Role of the Job
As a Health Customer Service Representative, you’ll be the primary point of contact for plan participants, client contacts, and providers. Your goal will be to provide clear and accurate responses to requests for information, document calls, and assist team members as needed.
Main Responsibilities
- Answer telephone calls from plan participants, group contacts, and providers
- Provide clear and accurate responses to requests for information
- Document all calls into Chronolog for future referral
- Return messages left in designated voice mailboxes
- Read and interpret plan documents for numerous clients
- Meet personally with clients as necessary to assist with questions pertaining to their health benefit plan
- Assist team members as requested
- Log faxed claims and return misdirected claims to appropriate provider
Qualification Needed
- High school graduation or GED required
- Basic computer and customer service experience required
- Excellent oral and written communication skills
- PC skills, including Windows, Word, and Adobe Acrobat
- Typing ability of 45 wpm net
- Knowledge of medical terminology and basic health insurance concepts
FAQs
- What kind of experience do I need for this role?
Basic computer and customer service experience is required.
- What kind of training will I receive?
Allegiance provides comprehensive training, including ICSA customer service certification.
- What are the working hours?
This is a full-time opportunity with evenings, weekends, and major holidays off.
- What kind of benefits does Allegiance offer?
Allegiance offers a full benefits package, including opportunities for advancement
- What kind of software will I be using?
You’ll be using Chronolog and other software systems to document calls and manage claims.
- How do I know if I’m a good fit for this role?
If you enjoy working with customers, are detail-oriented, and have excellent communication skills, this role might be a good fit for you.
- What kind of support can I expect?
Allegiance provides ongoing support and resources to help you succeed in your role.
- Can I get promoted within the company?
Yes, Allegiance offers opportunities for advancement and career growth.
- How can I learn more about Allegiance?
You can learn more about Allegiance by visiting their website or contacting their recruiting department.
Salary package
- $20.00 per hour
- Full benefits package, including opportunities for advancement
Required document
- CV
How to Apply
To apply for this role, please visit Allegiance’s website and submit your application. If you require reasonable accommodation in completing the online application process, please email recruiting@askallegiance.com for support.
Submit Application
This job opportunity is completely free, with no associated charges.
About Allegiance Benefit Plan Management
A Leader in Benefit Plan Management
Allegiance Benefit Plan Management is a leading provider of benefit plan management services, dedicated to delivering exceptional customer experiences and innovative solutions to clients. With a strong reputation for excellence and a commitment to customer service, Allegiance has established itself as a trusted partner for businesses and individuals seeking to manage their benefit plans.
A Dynamic Work Environment
Allegiance’s work environment is dynamic and supportive, with a focus on employee development and growth. The company provides comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement. Allegiance’s commitment to employee development has earned it a reputation as a great place to work, and its employees are dedicated to delivering exceptional customer experiences.
Conclusion
Allegiance Benefit Plan Management is a leading provider of benefit plan management services, dedicated to delivering exceptional customer experiences and innovative solutions to clients. With a strong reputation for excellence and a commitment to customer service, Allegiance has established itself as a trusted partner for businesses and individuals seeking to manage their benefit plans. The company’s innovative approach to benefit plan management, combined with its focus on customer service and employee development, has enabled it to build long-term relationships with its clients and deliver exceptional results.