Application deadline was extended
Job ID
- 2025-70699
Subcategory
- Gold Customer Service
Location
- Remote, United States
Employment type
- Full-Time
Annual Accrual
- 15 days
Role of the Job
The Associate Gold Customer Service Representative plays a key role in delivering exceptional customer experience to Liberty Mutual Insurance customers. This role involves building rapport with customers, responding to and resolving inbound phone calls, and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Main Responsibilities
- Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
- Deliver expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
- Provide counsel, guidance, and suggestions to customers to adequately cover and protect what they value most.
- Uphold customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
- Maintain and track accurate data in various computer systems.
Qualifications Needed
- Associate degree in a business-related field or equivalent experience required.
- A minimum of 6 months related work experience is required with customer service experience preferred.
- Excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
- Proficiency with computers is mandatory.
- Knowledge and ability to use Microsoft Office tools is necessary.
FAQs
- What is the typical starting salary for this role?
The typical starting salary range for this role is $42,000 – $57,000.
- What are the working hours for this role?
The role requires flexibility to work within the hours of operation, plus weekends and holidays.
- What kind of training is provided?
Paid training is provided, which lasts approximately 12 weeks.
- What are the eligibility criteria for this role?
The role is open to candidates who meet the qualifications, but some states are excluded from eligibility.
- What is the company culture like?
The company culture is purpose-driven, and they foster an environment where employees from all backgrounds can build long and meaningful careers.
- Are there opportunities for career growth?
Yes, the company provides regular coaching and planning, paid training, licensing, and tuition reimbursement for approved courses.
- What benefits does the company offer?
The company offers comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits.
- Is the company committed to diversity and inclusion?
Yes, the company is committed to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers.
- What is the role of the Gold Service program?
The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel.
- What kind of support does the company provide to customers?
The company provides industry-leading expertise to help customers grow and care for their customers 24 hours a day/7 days a week/365 days a year.
- What are the key skills required for this role?
The key skills required for this role include excellent communication skills, ability to multitask, and proficiency with computers.
- Is prior experience in customer service required?
Prior experience in customer service is preferred, but not required.
- What kind of retirement plans does the company offer?
The company offers a pension plan and a 401(k) plan with a guaranteed match.
- What is the company’s commitment to employee development?
The company is committed to employee development through regular coaching and planning, paid training, and tuition reimbursement.
- Can I work from home in this role?
Yes, this role is remote, and you can work from home.
Salary package
- The typical starting salary range for this role is $42,000 – $57,000. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market.
Required Documents
- Resume
- Cover letter (optional)
How to Apply
Visit the link below to access the application page. Scroll down, fill out the form, and submit your application.
Submit Application
About Liberty Mutual Insurance
A Legacy of Protection
Liberty Mutual Insurance has a rich history that spans over 100 years. Founded in 1912, the company has grown to become one of the largest insurance providers in the United States. With a strong commitment to protecting people and businesses, Liberty Mutual has established itself as a leader in the insurance industry.
A Purpose-Driven Organization
At the heart of Liberty Mutual’s success is a purpose-driven approach that prioritizes the well-being of customers, employees, and the community. The company’s mission is to help people embrace today and confidently pursue tomorrow by providing protection for the unexpected. This mission is guided by a set of core values that emphasize integrity, expertise, care, and compassion.
What Sets Liberty Mutual Apart
Liberty Mutual’s commitment to its customers, employees, and the community sets it apart from other insurance providers. The company’s purpose-driven approach, industry-leading expertise, and innovative solutions make it a trusted partner for individuals and businesses alike. By prioritizing the well-being of its customers and employees, Liberty Mutual creates a positive impact that extends beyond the insurance industry.
Joining the Liberty Mutual Team
If you’re looking for a career that aligns with your values and passions, Liberty Mutual may be the perfect fit. With a purpose-driven approach and a commitment to employee development, Liberty Mutual offers a work environment that’s both challenging and rewarding. By joining the Liberty Mutual team, you’ll become part of a dynamic organization that’s dedicated to making a positive impact on society.