Join Outdoor Roadie as a Customer Service Specialist and help outdoor enthusiasts have an amazing experience. This fully remote role is perfect for someone who loves delivering exceptional customer service and is passionate about outdoor travel.
Location
Work from anywhere (fully remote)
Employment type
5 days a week (including occasional weekends), 8-hour shifts
Tech Requirements
reliable laptop, mobile phone, fast internet connection, and a backup plan in case of outages
Role of the Job
As a Customer Service Specialist, you’ll be the voice of Outdoor Roadie and the first point of contact for customers. Your role is essential in creating a seamless and welcoming customer journey. You’ll deliver friendly, knowledgeable support via email, chat, and phone, and help customers with product decisions.
Main Responsibilities
- Deliver friendly, knowledgeable support via email, chat, and phone
- Resolve inquiries about products, delivery, warranties, and technical use
- Guide customers through product decisions with genuine enthusiasm and confidence
- Monitor and track customer issues, escalating where necessary to ensure resolution
- Gather feedback and report trends to help refine products and services
- Help maintain and improve FAQ and support documentation for self-service
Qualification Needed
- Excellent communication skills in English (B2 level or higher)
- A minimum of 2 years of experience in a customer support or client-facing role
- Experience with outdoor gear, vehicle-based travel, or overlanding is a strong plus
- Familiarity with eCommerce platforms like Shopify and tools like Zendesk or Gorgias is a bonus
FAQs
- What kind of support will I provide to customers?
You’ll provide friendly, knowledgeable support via email, chat, and phone, and help customers with product decisions.
- How will I track customer issues?
You’ll monitor and track customer issues, escalating where necessary to ensure resolution.
- What kind of products will I be supporting?
You’ll be supporting rooftop camping gear and outdoor products.
- Can I work from anywhere?
Yes, this is a fully remote role, and you can work from anywhere.
- What are the working hours?
You’ll work 5 days a week (including occasional weekends), 8-hour shifts.
- What kind of tech requirements do I need to meet?
You need a reliable laptop, mobile phone, fast internet connection, and a backup plan in case of outages.
- How will I stay up-to-date with product knowledge?
You’ll familiarize yourself with Outdoor Roadie’s products, values, and customer base to confidently speak the language of adventure.
- Can I apply if I don’t have experience with outdoor gear?
Yes, you can apply even if you don’t have experience with outdoor gear, but it’s a strong plus.
- Are there any benefits to working with Outdoor Roadie?
Yes, you’ll get employee discount and access to gear testing opportunities.
- Can I work part-time?
No, this is a full-time role.
How will I handle customer complaints?
- You’ll resolve customer complaints in a friendly and professional manner.
What kind of tone should I use when communicating with customers?
- How will I stay organized and manage my workload?
You’ll need to be organized and manage your workload efficiently to meet customer needs.
- What kind of support will I receive as a new team member?
You’ll receive support and training to help you familiarize yourself with Outdoor Roadie’s products and values.
Salary package
- £28,000 – £34,000 per annum (depending on experience)
Required document
- CV
- Cover letter (unique and human-written)
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
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About Outdoor Roadie
The Story of Outdoor Roadie
Outdoor Roadie is a UK-based brand that has been redefining the way people experience rooftop camping. With a passion for adventure and a commitment to quality, Outdoor Roadie has developed a range of compact, travel-ready tents that don’t compromise on comfort or functionality. The brand’s journey began with a simple idea: to make outdoor exploration more accessible and enjoyable for everyone. Through dedication and hard work, Outdoor Roadie has become a leading name in the outdoor industry, known for its innovative products and exceptional customer service.
The Products
Outdoor Roadie’s product range is designed to meet the needs of outdoor enthusiasts who value quality, functionality, and ease of use. The brand’s rooftop tents are engineered to be compact, lightweight, and easy to set up, making them perfect for camping trips, road trips, and outdoor adventures. With a focus on innovation and customer feedback, Outdoor Roadie continually updates and improves its products to ensure they meet the evolving needs of its customers. Whether you’re looking for a tent, accessories, or advice, Outdoor Roadie is committed to providing the best possible solution for your outdoor needs.
The Future
As Outdoor Roadie continues to grow and evolve, the brand remains committed to its core values and mission. With a focus on innovation, quality, and customer satisfaction, Outdoor Roadie aims to stay at the forefront of the outdoor industry, providing products and services that meet the changing needs of its customers. Whether you’re a loyal customer or just discovering Outdoor Roadie, the brand invites you to join its community of outdoor enthusiasts and share its passion for adventure and exploration.