Get ready to shine in customer service! Office Angels is seeking a talented Temporary Customer Service Specialist to join a leading spirits producer in central London. This role is all about delivering exceptional customer experiences, building strong relationships, and ensuring seamless order delivery. If you’re passionate about customer service and thrive in fast-paced environments, this opportunity is for you!
Location
- Work from home option available!
Contract Type
- Temporary (4 months)
Role of the Job
The Temporary Customer Service Specialist plays a vital role in ensuring valued B2B customers receive their orders accurately and on time. As a key member of the customer service team, you’ll build strong relationships with customers and internal teams, manage orders, and provide exceptional customer care.
Main Responsibilities
- Respond to customer requests, manage complaints, and build strong relationships with customers and internal teams.
- Process and manage orders through SAP, ensuring timely delivery and accuracy.
- Provide essential information on customers, discounts, and stock situations to aid sales efforts.
- Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control.
- Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP.
- Help manage customer product distribution and participate in projects aimed at enhancing service quality.
FAQs
- What’s the duration of the temporary contract?
The temporary contract is for 4 months.
- What are the working hours for this role?
The role requires full-time flexible working hours.
- What are the key skills required for this role?
Excellent communication skills, attention to detail, problem-solving abilities, and proficiency in Google Workspace and Microsoft Office Suite are essential.
- Is experience with SAP or Salesforce necessary?
While experience with SAP 4 Hana or similar ERP systems is a plus, it’s not mandatory. You’ll be working with SAP and Salesforce, and training might be provided.
- What’s the company’s approach to employee development?
The company prioritizes personal and professional growth, offering opportunities for advancement and skill development.
- Are there any specific industry requirements?
A background in Wines & Spirits or FMCG is preferred, but not necessary.
- How does the company support its employees?
The company provides a supportive and inclusive culture, premium employee benefits, and opportunities for growth.
- What’s the interview process like?
The interview process typically involves discussing your experience, skills, and fit for the role. You’ll have the opportunity to showcase your talents and learn more about the company.
- How does the company value diversity?
The company respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities, and more.
- What’s the company’s stance on employee well-being?
The company prioritizes employee well-being, offering premium benefits and a supportive work environment.
- Can I negotiate the salary?
The salary is competitive, and you can discuss your expectations with the hiring team.
- How long does the hiring process take?
The hiring process typically involves reviewing applications, conducting interviews, and making a decision.
- How does the company handle feedback and criticism?
The company values feedback and criticism, using them as opportunities for growth and improvement.
- What’s the company’s mission and vision?
The company’s mission is to build great brands through exceptional customer service, and its vision is to be a leader in the industry.
Salary package
- £16.40 per/hour
Required Documents
- CV
- Any relevant certifications or documents
How to Apply
Email your CV to Sophie.Parkinson@office-angels.com
Submit Application
About Office Angels
A Legacy of Excellence
Office Angels is a well-established employment agency with a rich history of connecting talented individuals with exciting job opportunities. With years of experience in the industry, Office Angels has built a reputation for delivering exceptional service and fostering long-term relationships with clients and candidates alike. From temporary contracts to permanent placements, Office Angels has helped countless individuals find their dream jobs and advance their careers.
Mission Statement
The mission of Office Angels is to provide a platform for job seekers to find meaningful employment and for businesses to discover talented professionals. By focusing on expertise, energy, and enthusiasm, Office Angels aims to improve everyone’s chance of being part of the workplace. Whether you’re looking for a temporary contract or a permanent role, Office Angels is committed to helping you achieve your career goals.
Approach to Recruitment
The approach of Office Angels is centered around delivering exceptional customer service and building strong relationships with clients and candidates. By understanding the needs of both parties, Office Angels is able to provide tailored solutions that meet the requirements of each individual and business. Whether you’re looking for a temporary contract or a permanent role, Office Angels will work closely with you to find the perfect opportunity.
Looking to the Future
As Office Angels looks to the future, the company remains committed to its mission of providing a platform for job seekers to find meaningful employment and for businesses to discover talented professionals. By continuing to focus on expertise, energy, and enthusiasm, Office Angels aims to remain a leader in the employment agency sector. With a strong reputation and a commitment to delivering exceptional service, Office Angels is well-positioned to continue making a positive impact in the lives of individuals and businesses.