Constant Contact is hiring for a Remote Billing Specialist role. This job is all about helping customers succeed by providing top-notch billing support. You’ll be the go-to expert for resolving complex billing issues, supporting cross-functional teams, and executing customer retention strategies. If you’re passionate about delivering world-class support and have a knack for problem-solving, this role is perfect for you.
Location
- This is a remote role
Employment type
- Full-time
Start Date
- July 7th
Role of the Job
As a Billing Specialist at Constant Contact, you’ll be responsible for delivering exceptional billing support to customers. You’ll respond to billing inquiries via phone, email, and cases with clarity, accuracy, and professionalism. Your focus will be on increasing customer satisfaction, reducing churn, and driving loyalty through a blend of billing expertise, problem-solving, and customer-first communication.
Main Responsibilities
- Provide excellent billing support to customers
- Answer customer billing questions via phone, email, and cases
- Resolve customer billing issues quickly and thoroughly
- Help train new team members
- Work with other teams to resolve billing issues
- Solve complex billing problems
- Retain customers by handling downgrade and cancel requests
- Provide reports and insights on customer billing issues
- Help improve billing processes and customer satisfaction
Qualification Needed
- Strong problem-solving and analytical skills with the ability to interpret billing systems and customer account data
- High level of professionalism with excellent written and verbal communication skills
- Exceptional organizational and time management skills
- Proven ability to multitask in a fast-paced, metrics-driven environment
- Team-player mindset with a collaborative approach to problem-solving
- Familiarity with Salesforce, Five9, and common billing platforms preferred
FAQs
- What kind of work environment does Constant Contact offer?
- Constant Contact offers a hybrid work model that combines remote work with access to office locations for collaboration and training.
- What benefits does Constant Contact provide to its employees?
Constant Contact provides a competitive benefits package that includes health and welfare benefits, paid leave, and opportunities for career growth.
- What is the attendance policy for this role?
There is an initial 90-day attendance policy for this role.
- Can I work from home as a Billing Specialist?
Yes, this is a remote role, and you’ll have the flexibility to work from home.
- What kind of support can I expect from the team?
You’ll have access to training, mentoring, and support from experienced team members.
- What kind of tools and platforms will I be working with?
You’ll be working with billing systems, Salesforce, Five9, and other common billing platforms.
Salary Package
- The hourly rate for this role ranges from $17 to $21 per hour, with performance-based increases available within the first year.
Required Documents
- Resume
- Cover letter
How to Apply
Visit the link below, which will direct you to the recruiter’s page. Scroll down to access the application form, and proceed with submitting your application
Submit Application
About Constant Contact
Mission
The mission of Constant Contact is to help small businesses and organizations succeed online. With a focus on providing easy-to-use tools and expert support, Constant Contact empowers its customers to create and grow their online presence. This mission is at the heart of everything Constant Contact does, from developing new products and services to providing top-notch customer support.
Constant Contact’s commitment to its mission is evident in its approach to business. The company prioritizes innovation, customer satisfaction, and employee development. By focusing on these key areas, Constant Contact is able to deliver high-quality products and services that meet the evolving needs of its customers.
Company History
Constant Contact was founded in 1998 with the goal of helping small businesses and organizations succeed online. Since its inception, the company has grown and evolved to meet the changing needs of its customers. Today, Constant Contact is a leading provider of online marketing and email marketing services, serving hundreds of thousands of customers worldwide.
Throughout its history, Constant Contact has remained committed to its mission and values. The company has continued to innovate and expand its product offerings, providing customers with the tools and expertise they need to succeed online.
Conclusion
Constant Contact is a company that is dedicated to helping small businesses and organizations succeed online. With a focus on innovation, customer satisfaction, and employee development, Constant Contact is a leader in the email marketing industry. The company’s commitment to its mission and values is evident in everything it does, from developing new products and services to providing top-notch customer support. By prioritizing innovation, customer satisfaction, and employee development, Constant Contact is able to deliver high-quality products and services that meet the evolving needs of its customers.