SSM Health is a leading healthcare company committed to delivering high-quality services. With a strong focus on compassion, quality, and safety, SSM Health provides exceptional care to patients and a supportive work environment for employees.

Location

• Remote

Schedule

• Monday to Friday, 8:30 am to 5:00 pm

Role of the Job

The Call Center Representative will answer incoming calls and perform triage of inquiries. This role involves responding to customer inquiries, collecting relevant data, and providing resolution to customer issues.

Main Responsibilities

Respond to telephone and/or Internet inquiries from customers- Collect relevant caller data to assist with measurement, tracking, and reporting activities- Track inquiries, questions, and answers and provide resolution- Perform clerical or administrative duties- Perform other duties as assigned

Qualification Needed

• High School diploma/GED or 10 years of work experience
• No experience required

Frequently Asked Questions

• What are the physical requirements of the job?

The job requires frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs, frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.

• What benefits does SSM Health offer?

SSM Health offers a comprehensive benefits package, including paid parental leave, flexible payment options, and upfront tuition coverage.

• Is experience required for this job?

No experience is required.

• What kind of training will I receive?

Training information will be provided during the onboarding process.

• Can I apply if I don’t have a college degree?

Yes, a high school diploma/GED or 10 years of work experience is required.

How many hours do I need to work per week?

40 hours per week.

• Is SSM Health an equal opportunity employer?

Yes, SSM Health is an equal opportunity employer and does not discriminate based on various characteristics.

• What kind of software will I use?

The job may involve frequent keyboard use/data entry.

• Is the job stressful?

The job may involve handling customer inquiries, which can be stressful at times.

• What kind of support will I receive?

Support and training will be provided to help you succeed in the role.

• Can I negotiate the salary?

Salary information is not provided, but you can discuss it during the interview process.

• Can I apply if I have a disability?

SSM Health is an equal opportunity employer and accommodates individuals with disabilities.

• What is the company culture like?

SSM Health has a culture that values exceptional employees and offers a comprehensive benefits package.

• How long is the probationary period?

The initial 90-day period requires working in the office.

Salary package

• To be discussed upon application.

Required Documents

• CV

How to Apply

To apply, please submit your application through the job posting.

Submit Application

About SSM Health

Who is SSM Health?

SSM Health is a leading healthcare company that is committed to delivering high-quality healthcare services to its patients. With a strong reputation for excellence, SSM Health has established itself as a trusted provider of healthcare services in the community. The company’s mission is to provide exceptional care to its patients and to make a positive impact on the lives of those it serves.

SSM Health’s team of dedicated professionals is passionate about delivering compassionate care to its patients. The company’s healthcare professionals are committed to providing personalized care that meets the unique needs of each patient. SSM Health’s focus on patient-centered care has earned it a reputation for excellence in the healthcare industry.

SSM Health’s commitment to quality and safety is reflected in its approach to patient care. The company’s healthcare professionals are dedicated to providing high-quality care that meets the unique needs of each patient. SSM Health’s focus on quality and safety has earned it a reputation for excellence in the healthcare industry.

The Company’s Team

SSM Health has a team of dedicated professionals who are passionate about delivering high-quality healthcare services to its patients. The company’s healthcare professionals are committed to providing exceptional care to its patients, and its focus on quality and safety has earned it a reputation for excellence in the healthcare industry.

SSM Health’s team is built on a foundation of compassion, quality, and safety. The company’s healthcare professionals are dedicated to providing personalized care that meets the unique needs of each patient. SSM Health’s focus on patient-centered care has earned it a reputation for excellence in the healthcare industry.