This is a full-time, remote job. The working hours are flexible, including morning, night, and/or weekends, based on the needs of the business.
Location
- Remote
Role of the Job
The Customer Support**: The Customer Support Specialist will serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
Main Responsibilities
- Handle complex customer issues
- Guide and mentor team members
- Manage customer cases via phone, email, and chat
- Prioritize and manage a high-volume workload
- Improve customer support processes
- Deliver exceptional customer service
Qualification Needed
- Expertise in handling service requests
- Proven ability to resolve challenging customer issues
- Exceptional communication and interpersonal skills
- Experience managing a dynamic workload
- Proficiency in ticketing systems
- Technical aptitude with macOS and related systems
- Availability to work flexible hours
Frequently Asked Questions
- Is this job fully remote?
Yes, this job can be done remotely.
- What are the working hours?
Flexible hours, including morning, night, and/or weekends.
- How much can I earn?
The salary range is $41,352.50 – $55,600 per year.
- Can I work part-time?
No, this is a full-time position.
- How long is the probationary period?
This information will be discussed during the interview process.
- What kind of software will I use?
Ticketing systems like Zendesk, Salesforce, or ServiceCloud.
- Can I work from home?
Yes, this job can be done remotely.
- How many holidays do I get?
This information will be discussed during the interview process.
- Is there a team I’ll be working with?
Yes, you’ll be working with a high-caliber team.
- How long will it take to hear back?
You’ll hear back within a few days after applying.18
- Is this a 24/7 job?
No, but you’ll work flexible hours.
Salary package
- $41,352.50 – $55,600 per year
Required Documents
- CV
How to Apply
To apply, simply submit your resume and cover below
Example:
Subject: Application for Customer Support Specialist
Dear Hiring Manager,
I am excited to apply for the Customer Support Specialist role at Samsara. With my experience in customer service, I am confident that I can deliver exceptional support to your clients.
Please find my resume and cover letter attached.
Thank you for considering my application.
Best regards,[Your Name]
Submit Application
About Samsara
Who is Samsara?
Samsara is a pioneering company in the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. With a strong reputation for innovation and customer satisfaction, Samsara has established itself as a trusted partner for businesses seeking to digitize their operations and improve efficiency.
Samsara’s expertise spans a range of industries, including transportation, construction, field services, and manufacturing. The company’s team of experienced professionals is dedicated to providing tailored solutions that meet the unique needs of each client. Samsara’s commitment to innovation and customer satisfaction has earned it a loyal client base and a reputation for delivering high-quality services.
Samsara’s mission is built on a foundation of respect, integrity, and teamwork, and its values include providing excellent customer service, building strong relationships, and supporting employee growth and development. The company’s team of experienced professionals is passionate about delivering exceptional customer support solutions that exceed client expectations.
The Company’s Values
The company’s values include providing excellent customer service, building strong relationships, and supporting employee growth and development. Samsara is committed to creating a positive and inclusive work environment that supports employee well-being and success. The company’s culture is built on a foundation of respect, integrity, and teamwork, and the company’s team of experienced professionals is dedicated to delivering high-quality services that meet the unique needs of each client.
Samsara’s values are reflected in its commitment to innovation and customer satisfaction, and its focus on building strong relationships with its clients and employees. The company’s values are also reflected in its commitment to providing tailored solutions that meet the specific requirements of each client, and its focus on delivering high-quality services that exceed client expectations.
The Company’s Team
The company’s team of experienced professionals is dedicated to delivering high-quality customer support solutions. The team includes customer support specialists, product developers, and other professionals who are experts in their field. Samsara’s team is committed to providing tailored solutions that meet the specific requirements of each client, and the company’s focus on innovation and customer satisfaction has earned it a reputation for excellence.
Samsara’s team is built on a foundation of respect, integrity, and teamwork, and the company’s values include providing excellent customer service, building strong relationships, and supporting employee growth and development. The company’s team is dedicated to delivering high-quality services that meet the unique needs of each client, and the company’s commitment to its team has earned it a loyal client base and a reputation for delivering high-quality services.