Kinetic is looking for a Customer Success Manager (CSM) to join their team in North America. This role is perfect for someone with experience in student housing, residence life, or campus operations who wants to make a real difference in the lives of students. As a CSM, you’ll support onboarding journeys, deliver training, and build relationships that last.

Location

• Remote (US)

Employment type

• Full-time

Role of the Job

The Customer Success Manager is responsible for supporting customers, driving growth, and building relationships. This role is a blend of customer advocacy, consultative sales, and hands-on training. You’ll own a sales quota, spot opportunities to expand impact, and help campuses get more value from Kinetic’s solutions.

Main Responsibilities

Customer Onboarding & Training

• Support project teams
• Deliver remote training sessions
• Ensure customers adopt the product

Relationship Management

• Manage a portfolio of accounts
• Build strong relationships with customers
• Be a trusted advisor and advocate for customers

Customer Advocacy

• Collect customer feedback
• Share feedback to improve the product

Cross-Functional Facilitation

• Collaborate with different teams
• Ensure smooth service delivery

Drive Retention

• Monitor customer satisfaction
• Identify potential issues
• Take proactive steps to keep customers satisfied

Deliver Back-to-Base Sales

• Identify opportunities to sell moreHandle the sales process
• Grow revenue within existing accounts

Continuous Learning & Adaptation

• Stay curious and keep learning
• Adapt to changes in a fast-paced environment
• Grow with the company

Qualification Needed

• Real experience in student housing, residence life, or campus operations.
• Demonstrated experience in account growth or sales, with a track record of identifying and closing opportunities.
• Customer-first mindset and passion for helping others succeed.
• Excellent communication skills and tech-savvy curiosity.
• Growth mindset and the KxFactor (adaptability, curiosity, and collaborative spirit).

FAQs

• How do I measure customer happiness?

You’ll carry a Net Promoter Score (NPS) target to measure customer happiness.

• Can I work remotely?

Yes, this is a fully remote job in North America.

• What’s the compensation package like?

The compensation package includes an annual bonus scheme, healthcare scheme, wellbeing program, 401K, and 15 days of paid time off.

• What’s the company’s approach to customer success?

Kinetic values customer success and provides tools and resources to support customers.

• What’s the company’s product roadmap like?

Kinetic’s product roadmap is shaped by customer feedback and industry trends.

• Can I ask for feedback?

Yes, you can ask for feedback from customers and colleagues.

• How do I prioritize my tasks?

You’ll prioritize tasks based on customer needs and sales quotas.

Salary package

The compensation package includes:

• Annual Bonus Scheme
• Healthcare scheme with Vision and Dental
• Wellbeing program
• 401K
• 15 Days per year paid time off

Required Documents

• Resume/CV
• Cover letter

How to Apply

To initiate the application process, kindly submit your application below.

Submit Application

Take a moment to read about the company

About Kinetic

Kinetic is a leading provider of innovative solutions, dedicated to improving the livelihoods of communities worldwide. With a strong commitment to sustainability, governance, and customer satisfaction, Kinetic has established itself as a trusted partner for organizations seeking to drive growth and success.

Mission and Values

Kinetic’s mission is built on the foundations of an authentic working culture, meaningful values, and effective corporate governance. The company’s values define its identity and guide its actions, behaviors, and decision-making processes. These values include:

• Passion: Bringing energy and commitment to everything Kinetic does
• Respect: Behaving in a manner that shows care for oneself and others
• Integrity: Being open, honest, ethical, and fair, delivering on promises
• Humility: Continuously learning from others to improve
• Authenticity: Encouraging straight talking, healthy debate, and diverse opinions

Company Culture

Kinetic fosters a collaborative and innovative work environment, valuing teamwork, integrity, and respect.

• Collaboration: Working together to achieve common goals
• Innovation: Embracing new ideas and solutions
• Integrity: Upholding the highest standards of ethics and behavior

Sustainability and Community Engagement

Kinetic prioritizes sustainability, recognizing its responsibility to protect and progress society, the environment, and the economy.

• Environmental policies: Operating environmentally responsible practices
• Community engagement: Supporting local initiatives and charitable organizations
• Diversity and inclusion: Fostering a diverse and inclusive work environment

Kinetic’s dedication to innovation, customer satisfaction, and community engagement has earned it a reputation as a leader in its industry. With a strong leadership team, a collaborative culture, and a commitment to sustainability, Kinetic is well-positioned for continued growth and success.