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Are you looking for a job where you can make a difference in people’s lives? Foundever is hiring a Healthcare Customer Service Associate! This job is perfect for those who enjoy helping others and want to work in a dynamic team. As a Customer Service Representative, you’ll play a vital role in assisting customers with their health plans and coverage.
Location
This is a remote job, which means you can work from the comfort of your own home! You’ll need a quiet, distraction-free space and a reliable internet connection.
Employment type
- full-time
Shift
- Various shifts, including nights, evenings, and weekends
Role of the Job
As a Healthcare Customer Service Associate, you’ll be the face of Foundever’s customer service team. Your main goal will be to provide exceptional customer service, answering questions, and resolving issues related to health plans and coverage. You’ll be a customer advocate, working closely with customers to understand their needs and provide solutions.
Main Responsibilities
- Handle inbound customer service calls, chats, and emails
- Provide accurate and helpful information about health plans and coverage
- Troubleshoot issues and resolve customer complaints
- Navigate system tools to search for answers and information
- Ensure customer satisfaction and exceed metrics
- Work independently and as part of a team
Job Snapshot
What kind of training will I receive?
You’ll receive 100% paid training, which will equip you with the skills and knowledge needed to excel in this role.
What kind of benefits does Foundever offer?
Foundever offers comprehensive benefits, including 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
What kind of equipment will I need?
Foundever provides the equipment, so you won’t need to worry about purchasing anything.
Can I work from home?
Yes, this is a remote job, and you’ll work from the comfort of your own home.
What kind of internet connection do I need?
You’ll need a hardwired connection with an internet speed of 25.0 Mbps download speed and 5.0 Mbps upload speed.
Will I have a quiet workspace?
Yes, you’ll need a quiet, distraction-free space to work effectively.
Is Foundever a good company to work for?
Foundever is a global leader in the customer experience industry, and they’re committed to selecting, developing, and rewarding the best person for the job.
How do I know if I’m a good fit for this role?
If you enjoy helping others, working independently, and as part of a team, and you’re looking for a job with opportunities for career growth, then this might be the perfect role for you!
Can I ask for help if I need it?
Yes, Foundever has an Employee Assistance Program (EAP) that provides support and resources for employees.
How long does the training last?
The training duration will vary, but you’ll receive comprehensive training to equip you with the skills and knowledge needed to excel in this role.
Can I work part-time?
This is a full-time role, but Foundever may offer part-time or flexible work arrangements in the future.
How do I know what shifts I’ll be working?
You’ll discuss your shift preferences during the application process, and Foundever will do its best to accommodate your needs
Breakdown of Requirements
- Excellent listening and communication skills (written and verbal)
- Ability to multitask and navigate between screens efficiently
- High school diploma (or GED equivalent)
- 18+ years of age
- Pass a criminal background check
- Flexibility to work various shifts
Pay package
- $15/hr
Required document
- CV
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
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About Foundever
Who is Foundever?
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, Foundever is the team behind the best experiences for over 800 of the world’s leading and digital-first brands. Foundever’s innovative CX solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Foundever’s commitment to excellence has earned recognition and trust from top brands worldwide. The company’s extensive network and resources enable Foundever to provide tailored solutions to meet the unique needs of each client. By combining cutting-edge technology with human expertise, Foundever creates personalized experiences that drive customer loyalty and business growth.
History and Evolution
Foundever’s journey began with a passion for delivering exceptional customer experiences. Over the years, the company has grown and evolved, adapting to the changing needs of the industry and its clients. Today, Foundever is a trusted partner for many of the world’s most recognizable brands. The company’s history is marked by innovation, strategic partnerships, and a relentless pursuit of excellence. Foundever’s evolution is a testament to its commitment to staying ahead of the curve and pushing the boundaries of what is possible in customer experience. By embracing new technologies and trends, Foundever continues to shape the future of the CX industry.