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Everlight Solar is hiring a Customer Service Representative in Las Vegas, NV! This is a full-time, fully remote job that requires excellent communication skills and a passion for customer satisfaction. As a Customer Service Representative, you’ll be the face of Everlight Solar, building relationships with customers and providing top-notch service.

Location

Remote

The Customer Service Representative role is based in Las Vegas, NV, and can be performed remotely from home.

Employment type

Full-time

Shift

Evening shift with some weekend work (shift options include 1-11pm CST 4 days a week while alternating Saturdays or 3-11pm CST 5 days a week while alternating Saturdays)

Role of the Job

As a Customer Service Representative, you’ll be responsible for handling high volumes of incoming calls, identifying and evaluating customer needs, and providing accurate and comprehensive information. You’ll build sustainable relationships with customers through open and interactive discussions and go the extra mile to engage customers.

Main Responsibilities

Handle high amounts of incoming calls
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid, and comprehensive information by using the right methods/tools
Manage complaints, provide proper solutions and options, and follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Establish and build relationships with customers
Go the extra mile to engage customers

Job Snapshot

What kind of experience do I need for this role?

Some proven customer support experience or experience as a client service representative is preferred.

What are the shift options for this role?

The shift options include 1-11pm CST 4 days a week while alternating Saturdays or 3-11pm CST 5 days a week while alternating Saturdays.

What benefits does Everlight Solar offer?

Everlight Solar offers health insurance, dental insurance, vision insurance, life insurance, PTO, sick and safe time, and paid holidays.

How much does this job pay?

The salary for this role is $30,000-$40,000 per year.

What kind of skills do I need for this role?

You’ll need strong phone administration skills, active listening capabilities, exceptional communication and presentation skills, and the ability to multi-task and prioritize.

How do I know if I’m a good fit for this role?

If you’re passionate about customer satisfaction, have excellent communication skills, and can work independently and as part of a team, then this might be the perfect role for you!

How many hours will I work per week?

This is a full-time job, and you’ll work a standard 40-hour workweek.

Can I ask for help if I need it?

Yes, Everlight Solar has a team of experienced professionals who can provide support and guidance.

Breakdown of Requirements

Some proven customer support experience or experience as a client service representative is preferred
Strong phone administration skills and active listening capabilities
Ability to work independently and as a member of various teams and committees
Strong attention to detail
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Ability to operate in a fast-paced environment
Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
Ability to work nights and some weekends

Required document

How to Apply

To initiate the application process, kindly submit your application below

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About Everlight Solar

Who is Everlight Solar?

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. With a strong commitment to innovation and customer success, Everlight Solar is dedicated to providing top-notch solar energy solutions to its customers. The company’s mission is to make solar energy accessible and affordable for everyone, while promoting sustainability and reducing carbon footprint. Everlight Solar’s team of experienced professionals is passionate about delivering exceptional customer service and support, ensuring that customers receive the best possible experience. The company’s values are built around teamwork, quality, innovation, and customer success, and these values guide every aspect of its operations. Everlight Solar’s goal is to become the go-to solar energy provider in the Midwest, known for its excellent customer service, high-quality products, and commitment to sustainability.

Everlight Solar’s history is marked by innovation and a relentless pursuit of excellence. The company has consistently pushed the boundaries of what is possible in solar energy, investing in research and development to stay ahead of the curve. This commitment to innovation has enabled Everlight Solar to develop cutting-edge solar energy solutions that are both efficient and affordable. The company’s focus on customer success has also earned it a reputation for excellent customer service, with customers praising its responsiveness, professionalism, and willingness to go the extra mile. Everlight Solar’s team of experienced professionals is dedicated to delivering exceptional results, and the company’s culture is built around a passion for innovation, teamwork, and customer satisfaction.

History and Evolution

Everlight Solar’s evolution is a testament to its commitment to innovation and customer success. The company has grown rapidly over the years, expanding its operations and increasing its customer base. Despite its growth, Everlight Solar has remained committed to its values and mission, ensuring that every aspect of its operations reflects its passion for innovation, teamwork, and customer satisfaction. The company’s focus on sustainability and reducing carbon footprint has also earned it recognition as a leader in the solar energy industry.

Customer service representative