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WebstaurantStore is looking for a highly skilled Customer Solutions Specialist to join their team. This role is perfect for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work in a fast-paced environment.

Location

Remote

Employment Type

Full-time

Shift

11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday

Training Period

9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday (60 days)

Role of the Job

The Customer Solutions Specialist will play a critical role in delivering exceptional customer service, resolving customer issues, and driving business sales. This role requires a high level of critical thinking, problem-solving skills, and excellent communication skills.

Main Responsibilities

Analyze customer situations, investigate problems, and provide strategic solutions
Ensure customers have the most complete and up-to-date information about the status of their orders
Switch tasks as needed based on the current needs of the department
Partner with other departments to support both the customer and the company
Approach escalated customer situations with care and tact, utilizing de-escalation techniques to maintain the relationship and drive towards a resolution
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence
Be flexible and adapt to change as the company continues to grow
Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email.

Frequently Asked Questions

What is the job about?

The job is about delivering exceptional customer service, resolving customer issues, and driving business sales.

Is experience required?

Proficiency with Office 365 and Windows system/internet navigation is required.

What are the qualifications?

Excellent verbal and written communication skills, conversational fluency in English, and 40 WPM typing speed are required.

Is a degree required?

No, this role does not require a degree.

What are the job benefits?

The company offers opportunities for growth and development, and a culture that values innovation and excellence.

What kind of support can I expect?

The company provides regular feedback, training, and support to its employees.

What are the physical requirements?

The job requires sitting/standing and interfacing with a personal computer, and occasional lifting, carrying, pushing, or pulling medium weights.

Qualifications needed

Office 365 & Windows proficiency
Excellent communication skills
40 WPM typing speed
Reliable high-speed internet
Ability to work independently & collaboratively
Strong problem-solving skills
Adaptability & flexibility.

Pay package

The pay rate for this position is starting at $25.70 per hour.

Required Documents

How to Apply

To initiate the application process, kindly submit your application below.

Submit Application

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About WebstaurantStore

A Leader in Foodservice Equipment and Supplies

WebstaurantStore is a prominent online retailer specializing in foodservice equipment and supplies. With an extensive range of products, the company caters to the diverse needs of restaurants, cafes, and other foodservice businesses. The company’s commitment to delivering exceptional customer service, coupled with its focus on innovation, has solidified its position as a trusted partner for foodservice professionals. By prioritizing customer satisfaction and continually improving its offerings, WebstaurantStore has established a loyal customer base and earned a reputation for excellence in the industry.

A History of Excellence

WebstaurantStore’s parent company, Clark Associates, boasts a rich history of success, marked by nine consecutive years on the Central Penn Business Journal’s list of “Top 50 Fastest Growing Companies” in Pennsylvania. This achievement underscores the company’s dedication to growth, innovation, and customer satisfaction. Clark Associates’ multi-million-dollar businesses, including WebstaurantStore, Clark Food Service Equipment, The Restaurant Store, and Clark National Accounts, demonstrate its commitment to meeting the evolving needs of the foodservice industry. By investing in employees, customers, and communities, Clark Associates has fostered a culture of excellence that permeates throughout its organizations.

Industry Expertise

WebstaurantStore’s team of professionals possesses extensive expertise in the foodservice industry, with a deep understanding of the complex needs of restaurants, cafes, and other foodservice businesses. The company’s knowledge and experience enable it to provide high-quality products and services that meet the evolving needs of its customers. From foodservice equipment to supplies, WebstaurantStore’s product offerings are designed to support the success of its customers, whether they are opening a new restaurant or upgrading their existing equipment.

Customer-Centric Approach

WebstaurantStore’s customer-centric approach is reflected in its commitment to delivering exceptional customer service. The company’s team of professionals is dedicated to providing personalized support, ensuring that customers receive the products and services they need to succeed. By prioritizing customer satisfaction, WebstaurantStore has built a loyal customer base and earned a reputation for excellence in the industry.

A Bright Future

As WebstaurantStore continues to grow and evolve, its commitment to excellence remains unwavering. The company is poised for continued success, driven by its innovative approach, customer-centric culture, and team of experienced professionals. With a strong foundation built on trust, innovation, and customer satisfaction, WebstaurantStore is well-positioned to meet the changing needs of its customers and drive business success in the years to come.

Customer Solutions Specialist