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Jack Henry is looking for Part-Time iPay Call Center Representatives (CCC) to join their team. This role involves providing exceptional customer service to resolve customer inquiries, troubleshoot technical issues, and provide product training. As a Part-Time iPay Call Center Representative, you will play a vital role in ensuring customer satisfaction and contributing to the development of products.
Location
This is a remote job opportunity, and you can work from the comfort of your own home. However, you will need to have a stable internet connection with a minimum download speed of 20 mbps and upload speed of 10 mbps.
Workplace Type
- Remote
Job ID
- 15987
Role of the Job
As a Part-Time iPay Call Center Representative, your main goal will be to provide exceptional customer service to bill pay website and mobile application subscribers. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing product training. You will also be required to document customer interactions, provide feedback to the product development team, and identify opportunities to improve customer support processes.
Main Responsibilities
- Provide timely product support
- Assess, research, and resolve customer issues
- Maintain professionalism and positive rapport with customers
- Document product issues and enhancements
- Escalate complex issues to leadership
- Assist with new account setup and maintenance
- Participate in group meetings and quality review sessions
- Maintain expected call center metrics
Job Snapshot
What is the job schedule like?
The job schedule requires you to work an assigned shift between 8am-10pm ET, Monday-Friday.
You will also need to work a training schedule for the first 6 weeks from 8:00am-5:00pm ET, Monday-Friday.
What are the main responsibilities of this job?
The main responsibilities include providing timely product support, maintaining a strong level of professionalism, documenting product issues, and assisting customers with new account setup and maintenance.
What kind of training will I receive?
You will receive training for the first 6 weeks, which will equip you with the necessary skills and knowledge to perform your job effectively.
Can I advance in my career with Jack Henry?
Yes, Jack Henry offers career advancement opportunities, and you can grow within the company.
What benefits does Jack Henry offer?
Jack Henry offers outstanding benefit programs, including physical, mental, and financial well-being benefits.
What is the salary package for this job?
The salary package for this job ranges from $34,320 to $37,500 per year
What kind of support will I receive as a Part-Time iPay Call Center Representative?
You will receive support from the team and leadership, including training, coaching, and feedback
How do I handle complex customer inquiries or system issues?
You will need to escalate complex customer inquiries or system issues to leadership or the appropriate recipient for resolution
Breakdown of Requirements
- 1+ year customer service experience
- Clear communication skills
- Ability to work assigned shift (8am-10pm ET, Mon-Fri)
- Training schedule (8am-5pm ET, Mon-Fri) for 6 weeks
- Internet speed: 20 Mbps download, 10 Mbps upload
- Nice to Have:
- Call Center experience
- Calm and courteous demeanor
Pay package
- $34,320 to $37,500 per year
Required document
- CV
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
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About Jack Henry
A Leader in Digital Banking and Payments
Jack Henry is a leading provider of technology solutions for community banks and credit unions. With a strong commitment to delivering best-in-class products, Jack Henry empowers financial institutions to provide enhanced and streamlined user experiences to their customers and members. The company’s expertise in digital banking and payments has enabled it to develop a range of innovative solutions that cater to the unique needs of the financial industry. From bill pay and mobile banking to digital payments and account management, Jack Henry’s products are designed to help financial institutions stay ahead of the curve and meet the evolving needs of their customers. By leveraging cutting-edge technology and a deep understanding of the financial industry, Jack Henry is able to deliver solutions that are both effective and efficient, allowing financial institutions to focus on what matters most – serving their customers.
A History of Innovation
Jack Henry has a long history of innovation in the financial industry. From its early days as a provider of banking software to its current role as a leader in digital banking and payments, the company has consistently demonstrated its ability to adapt and evolve in response to changing market conditions. By investing in research and development, Jack Henry is able to stay ahead of the curve and deliver solutions that meet the evolving needs of its customers. The company’s commitment to innovation is reflected in its cutting-edge products and services, which are designed to help financial institutions stay competitive in a rapidly changing market. Whether it’s through mobile banking, digital payments, or account management, Jack Henry’s products are designed to deliver a seamless and intuitive user experience that meets the needs of today’s digitally savvy consumers.