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Lief is a fast-growing B2B SaaS company that’s changing the game in the Children’s homes and supported accommodation sector. They’re looking for a Senior Customer Success Manager to join their team and help drive client satisfaction, retention, and expansion.
Location
This is a remote job based in the UK. You’ll have the flexibility to work from anywhere and still be part of a talented and dedicated team.
Employment type
- Full-time
Role of the Job
As a Customer Success Manager, you’ll play a key role in managing existing client relationships and shaping the overall customer success strategy. You’ll work closely with clients to ensure they get the most out of the platform, and identify opportunities for account expansion.
Main Responsibilities
- Customer Account Management (Day-to-Day)
- Own a portfolio of clients and ensure they receive the highest level of support and value from the SaaS platform
- Onboard new clients and guide them through the initial setup
- Develop and maintain strong relationships with key stakeholders
- Identify opportunities for account expansion
- Customer Success Strategy & Leadership
- Collaborate with the Customer Success leadership team to refine and implement customer success strategies
- Develop best practices and workflows to streamline client onboarding and issue resolution
- Use data-driven insights to identify areas for improvement and recommend solutions
- Team Collaboration & Mentorship
- Act as a mentor to junior members of the Customer Success team
- Share feedback and insights with the broader team to continuously improve the customer success strategy
Job Snapshot
What kind of skills do I need?
Exceptional communication skills, both written and verbal – Analytical mindset, with the ability to gather and use data to drive decisions
What kind of software do I need to be familiar with?
CRM and customer success platforms (e.g. Zoho)
Is experience in the social care sector necessary?
Experience in the social care, care home or supported accommodation sector is a plus, but not essential
What is the salary for this role?
GBP 30,000 Per Annum + Commission + ESOPS11
Can I work from home?
Yes, this is a remote job and you can work from home
What kind of certification is required?
Salesforce, Gainsight, or similar Customer Success tools certification is a plus
What kind of metrics do I need to be familiar with?
SaaS metrics (e.g., churn, NRR, ARR, retention) and their role in driving success
How do I know if I’ve been selected for an interview?
You’ll be contacted by the hiring team if you’ve been selected for an interview
Breakdown of Requirements
- Years experience in Customer Success
- Good communication skills
- Basic computer skills (e.g. Zoho)
- Ability to handle difficult situations
- UK-based, remote work okay
Pay package
GBP 30,000 Per Annum + Commission + ESOPS
Required document
- CV
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
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About Lief
The Company’s Mission
Lief is a fast-growing B2B SaaS company that’s on a mission to revolutionize the Children’s homes and supported accommodation sector. With a strong commitment to creating real-world impact, Lief delivers innovative solutions that empower thousands of care workers every day. The company’s mission is to make a positive difference in the lives of young people and care workers by providing cutting-edge technology that streamlines processes, improves outcomes, and enhances the overall quality of care. By leveraging the power of technology, Lief aims to bridge the gap between care providers, young people, and their families, ensuring that everyone has access to the support and resources they need to thrive.
The Company’s Team
The team at Lief is a diverse and talented group of individuals who share a common passion for innovation, excellence, and customer satisfaction. From software developers to customer success managers, each team member plays a vital role in delivering cutting-edge solutions that meet the unique needs of the sector. Lief’s team is committed to working collaboratively with its clients and stakeholders, listening to their needs, and delivering tailored solutions that drive positive impact. By prioritizing transparency, accountability, and open communication, Lief fosters a culture of trust and respect that permeates every aspect of its business.