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This is a full-time job with a fixed-term contract until October 31, 2025. The job involves working 37.5 hours per week, between Monday and Sunday, in shift work.

Location

Role of the Job

The Customer Service Agent will play a key role in delivering exceptional service to passengers and clients alike. This job requires a high level of customer service skills, attention to detail, and ability to work efficiently in a fast-paced environment.

Main Responsibilities

Greet passengers & provide assistance
Assist with check-in, luggage, & boarding
Handle inquiries & provide info
Ensure compliance with regulations
Collaborate with colleagues
Resolve passenger concerns
Perform administrative tasks

Job Snapshot

What kind of training will I receive?

You will receive comprehensive training and development programs to help you excel in your role

What benefits does the company offer?

The company offers access to Employee Assistance Programme and wellness initiatives, free onsite parking, employee discounts on travel and retail products, and retirement savings plan with employer contributions

What is the salary for this job?

The salary for this job is £12.41 per hour

How many hours will I work per week?

You will work 37.5 hours per week, between Monday and Sunday, in shift work.

Is this a full-time job?

Yes, this is a full-time job with a fixed-term contract until October 31, 2025

What kind of skills do I need for this job?

You need excellent communication skills, both verbal and written, with proficiency in English, and ability to work efficiently in a fast-paced environment

Can I work part-time?

No, this is a full-time job

What kind of reports do I need to generate?

You need to generate reports on passenger information and documentation

What kind of environment will I be working in?

You will be working in a fast-paced environment with a high level of customer interaction

How do I know if I’m eligible for this job?

You can check the qualifications needed for the job and see if you fit the requirements.

Breakdown of qualifications

Prior experience in customer service, hospitality, or related fields is advantageous
Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus
Ability to work efficiently in a fast-paced environment while maintaining composure under pressure
Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs
Demonstrated problem-solving abilities and a proactive approach to resolving issues
Attention to detail and accuracy in handling passenger information and documentation

Pay package

£12.41 per hour

Required Documents

How to Apply

To apply for this job, you can submit your application through the company’s website or through a job portal.

Submit Application

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About Swissport

The History of Swissport

Swissport is an award-winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. With a rich history that spans several decades, Swissport has established itself as a major player in the aviation industry. The company’s commitment to innovation and customer satisfaction has enabled it to stay ahead of the curve and adapt to the ever-changing needs of the industry. From its humble beginnings to its current status as a global leader, Swissport’s journey is a testament to its dedication to excellence and customer satisfaction. Throughout its history, Swissport has demonstrated a unique ability to balance innovation with reliability, ensuring that its services meet the highest standards of quality and efficiency

A Focus on Customer Satisfaction

Swissport’s focus on customer satisfaction is evident in everything it does. The company’s team of experienced professionals is dedicated to providing exceptional service to its clients, ensuring that their needs are met and exceeded. From the moment a client partners with Swissport, they can expect a high level of service and support. Swissport’s customer-centric approach has enabled it to build strong relationships with its clients, many of whom have been with the company for years. The company’s commitment to customer satisfaction is not just about meeting expectations; it’s about exceeding them and providing a level of service that is truly exceptional.

A Bright Future

As Swissport looks to the future, the company remains committed to its core values of excellence, innovation, and customer satisfaction. With a strong foundation in place, Swissport is well-positioned to continue growing and evolving to meet the changing needs of the aviation industry. The company’s focus on innovation and customer satisfaction will continue to drive its success, enabling it to stay ahead of the curve and adapt to new challenges and opportunities. Whether it’s through expanding its services or investing in new technology, Swissport is dedicated to providing the best possible experience for its clients and setting a new standard for excellence in the industry.

Customer Service Agent