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Jobgether is looking for a skilled Customer Support Specialist to join their team in the UK. As a Customer Support Specialist, you’ll be responsible for providing top-notch support to customers, resolving issues efficiently, and ensuring users feel heard and valued. If you’re tech-savvy, service-oriented, and enjoy solving problems, this could be the perfect job for you.
Location
- Remote (UK)
This is a fully remote role, which means you can work from anywhere in the UK. You’ll be part of a global team spanning over 30 countries, with the flexibility to shape your role and contribute where you bring the most value.
Employment type
- Full-time
Role of the Job
As a Customer Support Specialist, you’ll be the go-to person for customers who need help with technical issues or have questions about the platform. You’ll work closely with internal teams to ensure customer feedback is heard and addressed, and contribute to knowledge-sharing efforts through documentation.
Main Responsibilities
- Respond promptly to customer support tickets, resolving issues efficiently and empathetically
- Investigate technical problems, particularly those involving APIs and browser-based issues
- Contribute to and maintain support documentation, FAQs, and help center resources
- Act as a liaison between users and internal teams, ensuring customer feedback is heard and addressed
- Monitor user-generated content to ensure it aligns with community guidelines and platform standards
- Assist in the review and moderation of platform assets, including voice content, to maintain quality
FAQs
Can I work autonomously?
Yes, this role is designed for individuals who enjoy working independently and have a proactive mindset
What’s the interview process like?
The interview process typically includes a phone or video call, followed by a series of assessments and interviews
Can I negotiate the salary?
The salary is negotiable, but it’s best to discuss it with the employer
What’s the company benefit?
Jobgether offers benefits like high-velocity innovation, opportunities for continuous learning, and direct collaboration with leading figures in AI
Can I ask for a flexible schedule?
The company may consider flexible schedules, but it’s best to discuss it with the employer.
How do I stay up-to-date with industry trends?
You can attend conferences, read industry publications, and participate in online forums.
What’s the company size?
Jobgether has 39 total employees
Can I apply if I don’t have experience in customer support?
While experience is an advantage, it’s not the only requirement. If you have transferable skills, you can still apply.
Breakdown of Requirements
- 2-3 years of experience in technical customer support at a SaaS company or fast-paced tech startup
- Comfortable working in fully remote, globally distributed teams
- Proven ability to troubleshoot API-related issues or browser-side technical errors
- Strong communication and problem-solving skills with a high attention to detail
- Self-driven with a proactive mindset and the ability to work independently
- A general interest in AI and emerging technologies
Pay package
- To be discussed upon application.
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
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About Jobgether
Company Overview
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. With a strong focus on innovation and customer satisfaction, Jobgether has built a reputation for its expertise in matching talent with the right opportunities. The company’s commitment to innovation and customer satisfaction has enabled it to establish long-term relationships with its clients and to deliver exceptional results. Jobgether’s team of skilled professionals works tirelessly to ensure that every client receives personalized attention and support, tailored to their unique needs and requirements.
Company History
Jobgether has a rich and fascinating history that spans several years. Founded on the principles of innovation and customer satisfaction, the company has grown from humble beginnings to become a respected and trusted name in the industry. Throughout its journey, Jobgether has remained committed to its core values, including a relentless pursuit of innovation, a focus on customer satisfaction, and a dedication to building long-term relationships with its clients. Today, Jobgether is proud to have a diverse and talented team of professionals who share its vision and values, and who work together to deliver exceptional results.