City Wide Franchise is on the hunt for an Epic Call Center Manager who’s super experienced in leading inside sales and prospecting teams! If you’re a tech-savvy, results-oriented team leader who rocks competitive sales settings, this gig is for you!
Location
This job can be based Onsite in Lenexa, KS, or you can work Fully Remote from anywhere in the US, with monthly trips to the Support Center if you’re remote.
Job type
Full-time
Role of the Job
The Call Center Manager is the leader of a high-performance outbound contact center, focusing on Appointment Setting, Lead Generation, and Customer Engagement. This role is all about driving outbound performance, ensuring operational excellence, and delivering an outstanding customer experience.
Main Responsibilities
- Build and manage the outbound contact center, develop calling strategies, and oversee daily operations.
- Implement and optimize contact center tech stacks, utilize AI-driven tools, and drive omnichannel outreach.
- Monitor real-time dashboards, use data to forecast outbound capacity, and generate actionable insights.
- Streamline processes, implement continuous improvement initiatives, and oversee workforce management.
- Lead and develop a team of supervisors and outbound agents.
Qualification Needed
- Bachelor’s degree in Business, Marketing, Operations, or a related field.
- 5+ years of experience in call center management with a focus on outbound sales or appointment setting.
- Hands-on experience with contact center tech, including predictive dialers and CRM platforms.
- Proven success in driving outbound performance through data-driven decision-making.
FAQS
What’s the salary range for this role?
Competitive salary, including commission and bonus!
Do I get medical insurance?
Yes, medical, dental, vision, and employer-paid life insurance are included!
Is there a 401(k) plan?
Yes, with employer match!
How about time off?
You’ll get Paid Time Off (PTO)!
Are there opportunities for career growth?
Absolutely, City Wide Franchise is a fast-growing company!
Can I work remotely?
Yes, this role can be fully remote with monthly trips to the Support Center!
What’s the company culture like?
City Wide Franchise supports a culture that creates a Ripple Effect by positively impacting people and communities!
Do I need experience with AI-driven solutions?
It’s preferred, but not required!
Are certifications in relevant technologies a plus?
Yes, certifications like Genesys or Salesforce are a bonus!
What’s the work environment like?
Fast-paced and dynamic, with a focus on operational excellence!
Can I expect training and development opportunities?
Yes, coaching and talent development are key aspects of this role!
How does City Wide Franchise support its employees?
Through a comprehensive benefits package and opportunities for growth!
Is this role open to people without a background in sales development?
Yes, but experience in sales development is preferred!
What’s the typical career path for someone in this role?
Opportunities for advancement to senior leadership positions!
Does City Wide Franchise offer professional development resources?
Yes, employees have access to resources for continuous learning!
Can I apply if I’m not based in Lenexa, KS?
Yes, this role can be remote, so location isn’t a barrier!
How does City Wide Franchise approach compliance and security?
With a deep understanding of compliance requirements and a focus on data security protocols!
Are there opportunities for bonuses or commission?
Yes, the salary package includes commission and bonus opportunities!
What’s the work-life balance like?
City Wide Franchise offers a comprehensive benefits package to support work-life balance!
Is City Wide Franchise an equal opportunity employer?
Yes, City Wide Franchise is an Equal Opportunity Employer!
Salary Package
The salary range for this role is competitive, including commission and bonus opportunities!
Required Documents
- Resume
- CV
Submit Application
About Company
City Wide Facility Solutions city Wide Facility Solutions is a super cool company that’s all about providing top-notch building maintenance and commercial cleaning services. Founded way back in 1961, they’ve got over 60 years of experience in the business, making them the largest management company in the building maintenance industry. They’ve got a crazy number of locations – over 100 franchise locations across the United States and Canada, serving a bunch of different industries like auto dealerships, churches, commercial offices, logistic centers, and medical facilities .
Their mission is to create a “Ripple Effect” by positively impacting the people and communities they serve. City Wide Facility Solutions offers a wide range of services, including janitorial, disinfecting, annual maintenance, handyman, and other services to ease the stress of dealing with multiple vendors. They’re all about helping clients manage their facility needs by scheduling interior and exterior services.
Key Facts About City Wide Facility Solutions:
- Founded: 1961
- Headquarters: Lenexa, Kansas
- Employees: 778
- Industry: Other Commercial Services
- Ownership: Private Equity-Backed
- Financing Rounds: 4