Get ready for an epic Remote Job Opportunity! Humana is hiring a Customer Success Agent in a Full-Time role! This is an awesome opportunity to join their team and make a difference in people’s lives!

Location

• Remote (Nationwide-USA)

Job Type

• Full-time

Role of the Job

The Customer Success Agent role at Humana is all about member retention through active engagement with high-risk members. This role is crucial in ensuring that members get the best possible experience and care.

Main Responsibilities

• Drive member retention through active engagement with high-risk members.
• Handle escalated member concerns leading to discussions of plan options and election periods.
• Resolve disenrollment issues and guide members through the Medicaid/LIS recertification process to qualify for dual plans.
• Understand own work area professional concepts/standards, regulations, strategies, and operating standards.
• Make decisions regarding own work approach/priorities, and follow direction.
• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Qualification Needed

• Ability to obtain or have a current Active Health Insurance License.
• Demonstrates strong verbal communication skills.
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy.
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience.
• Must be available and willing to work any shift between 7:00am — 11:00pm, including weekends.
• Overtime and weekend work will be required during peak season (September – December).
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

FAQs

• What’s the salary package for this role? $48,900 to $66,200 per year.
• Is this job fully remote? Totally, you can work from anywhere in the US.
• Do I need prior experience in customer service? Not necessarily, but experience in telecommunications or healthcare sales is a plus.
• What’s the company culture like at Humana? Humana is known for being a caring community that puts health first.
• Are there opportunities for career growth? Likely, since Humana is a leading company in the healthcare industry.
• Do they offer training or mentorship? Yes, Humana provides training and support to help you succeed.
• What’s the scheduling like? Full-time, with a schedule of 40 hours per week, and flexibility to work any shift between 7:00am to 11:00pm.
• Do they offer union-backed benefits? Not specified, but Humana provides competitive benefits.
• How do I apply? Apply now through the provided link.
• What’s the interview process like? You’ll participate in a virtual pre-screen using HireVue technology.
• Do I need to be tech-savvy? Yes, technical experience with specific tools is required.
• Is Humana a stable company? Yes, Humana is a leading company in the healthcare industry.
• What’s the work environment like? Remote, but collaborative and fast-paced.
• Do they offer bonuses? Not specified, but Humana provides competitive benefits.
• Can I work part-time? No, this is a full-time role.
• What’s the age requirement? Not specified.
• Do I need a degree? Not specified, but likely a bachelor’s degree or equivalent.
• How long does it take to hear back after applying? Not specified, but likely within a few days.
• Why join Humana? To be part of a caring community and make a difference in people’s lives.

Required Documents

• CV
• Resume

How to apply

Click on submit application below👇

Submit Application

About Company: Humana

Mission

Humana’s mission is “To help our millions of members achieve their best health”, focusing on improving health and well-being through customer-centric strategies. Their vision is “To be the most trusted health partner”, aiming to build strong, reliable relationships with members, healthcare providers, and communities.

As for their core values, Humana emphasizes:

• Integrity: Ensuring honesty, transparency, and ethical conduct in all business dealings.
• Respect: Treating individuals with dignity and valuing diverse perspectives.
• Excellence: Striving for high-quality performance, continuous improvement, and innovation.
• Innovation: Embracing creativity and new solutions to complex healthcare challenges.

Regarding their nondiscrimination policy, yes, that’s correct! Humana’s policy ensures no discrimination against employees or applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. They also take affirmative action to support individuals with disabilities and protected veterans .