A medical company in Southampton is seeking a Customer Advisor to join their dynamic team. This temp-to-perm role offers a chance to work in a fantastic facility with excellent progression opportunities. The ideal candidate will have good customer service skills, be able to work independently, and possess basic computer literacy.

Job Description

The Customer Advisor role involves managing calls and emails from customers, clients, and GPs. The successful candidate will ensure information is taken correctly and entered into computer systems safely and securely.

Day-to-Day Responsibilities

1. Managing calls and emails from customers and healthcare professionals
2. Chasing invoices and customer queries
3. Communicating with surgeries and patients
4. Data entry and working on internal systems
5. Handling large outbound calls to request outstanding prescriptions
6. Arranging collections of stock delivered without prescriptions
7. Collaborating with patient advisors to support prescription processing

Benefits and Perks

1. Weekly pay
2. 28 days accrued holidays for the year
3. Immediate starts
4. Temp-to-perm roles available
5. Investment in training and development
6. Progression opportunities within the business
7. Pension contributions

Pay Package

• £12.21 per hour

Location

• UK

Job Type

• Temp-to-perm

Tips and Advice

1. Develop strong customer service skills to excel in this role
2. Familiarize yourself with data entry systems and software.
3. Be prepared to adapt to changing situations and priorities.
4. Show enthusiasm and a willingness to learn during the trial day

Selection Criteria

1. Good customer service skills
2. Ability to work independently
3. Computer literacy (data entry, emails, internal systems)
4. Strong communication and problem-solving skills

FAQs

Q: What are the working hours?

A: Monday to Friday, 08:00-17:00 (hours may vary depending on deliveries).

Q: Is training provided?

A: Yes, training is provided, and most of it will be remote learning with another person from another branch.

Q: What is the trial day for?

A: The trial day is to assess the candidate’s suitability for the role before proceeding with training.

Q: How will I be trained?

A: Training will be provided, mostly through remote learning with another person from another branch

Q: What kind of support can I expect?

A: You will have support from the Customer Service team and patient advisors to help you query products or quantities added to orders.

Q: Will I have opportunities for career growth?

A: Yes, there are progression opportunities within the business.

Q: What benefits does the company offer?

A: The company offers weekly pay, 28 days accrued holidays, investment in training and development, and pension contributions.

Q: What skills are required for the role?

A: Good customer service skills, ability to work independently, and computer literacy (data entry, emails, internal systems)

Q: Is this a permanent or temporary role?

A: This is a temp-to-perm role, with the possibility of a permanent contract for suitable candidates.

Application Guidelines

Submit your application through the official career portal.

Get Started

About the Company

This medical company, based in Southampton, offers excellent opportunities for career growth and development. With a fantastic facility and a commitment to ongoing training, they provide a supportive environment for employees to thrive. As a leading player in the healthcare industry, they prioritize delivering top-notch customer service and fostering strong relationships with healthcare professionals

The company’s commitment to employee development and well-being is evident in the benefits they offer, including weekly pay, accrued holidays, and pension contributions. By joining their team as a Customer Advisor, you’ll play a vital role in ensuring the smooth operation of the customer service department and contributing to the company’s continued success. You’ll have the opportunity to work with a range of customers, from patients to healthcare professionals, and develop strong relationships with colleagues and stakeholders.

With a focus on innovation and excellence, this company is an excellent choice for those looking to build a rewarding career in customer service. The opportunity to work in a dynamic team, combined with the potential for career growth and development, makes this role an attractive prospect for anyone looking to advance their career in the healthcare industry. By working with a leading medical company, you’ll have access to ongoing training and development opportunities, enabling you to stay up-to-date with industry developments and best practices