The Customer Support Representative role is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service. As a key member of the team, you will work closely with colleagues, support managers, and company directors to ensure that customers receive the best possible support. If you have a friendly and optimistic attitude, are willing to learn, and have basic experience in hosting solutions and customer support, this could be the perfect role for you.
Job Description
The Customer Support Representative will be responsible for responding to and resolving support tickets on WHMCS, live chat enquiries, and providing excellent customer support at all times. You will also help and encourage users during purchases on the website or over the phone and answer phone calls using software
Day-to-Day Responsibilities
- Respond to and resolve support tickets on WHMCS
- Respond to and resolve live chat enquiries
- Provide excellent customer support at all times
- Help and encourage users during purchases on the website or over the phone
- Answer phone calls using software
Benefits and Perks
- Opportunity to work with a dynamic team
- Flexible remote work arrangement
- Professional development and growth opportunities
- Collaborative and supportive work environment
Pay Package
- £25,000 – £30,000 per annum (dependent on experience)
Location
- Remote (any location in the United Kingdom)
Job Type
- Full-time
Tips and Advice
- Be prepared to learn and take on new challenges
- Develop strong communication and problem-solving skills
- Familiarize yourself with WHMCS and live chat software
- Be proactive and willing to ask for help when needed
- Provide excellent customer service at all times
Selection Criteria
- Basic experience or knowledge in hosting solutions and customer support
- Friendly, optimistic, and helpful attitude
- Good grammar and basic mathematical skills
- Willingness to learn and be open-minded
- Previous experience in customer services with a brand or company (preferred)
FAQs
Q: What experience do I need for this role?
A: Basic experience or knowledge in hosting solutions and customer support is required. Previous experience in customer services with a brand or company is preferred.
Q: What software and tools do I need to be familiar with?
A: Familiarity with WHMCS, live chat software (such as Tidio, Crisp.Chat, ChatSupport), Microsoft Office (including MS Excel, MS Outlook), and VOIP software (such as Circleloop, RingCentral) is preferred.
Q: Is this a remote job?
A: Yes, this is a remote job, and you can work from any location in the United Kingdom.
Application Guidelines
To apply for this role, submit your CV and a cover letter outlining your experience and qualifications.
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About the Company
The company is a leading provider of hosting solutions and customer support services, with a strong commitment to delivering exceptional customer service. This commitment has built a reputation for reliability and trustworthiness, and the team is passionate about helping customers and providing innovative solutions to meet their needs. The company’s mission is to provide top-notch customer support and hosting solutions that exceed customer expectations, and with a focus on innovation and customer satisfaction, the company is constantly looking for ways to improve and expand its services.
The company’s team is made up of dedicated professionals who are passionate about what they do and are committed to delivering exceptional results. By joining the company, you will become part of a dynamic and supportive team that is dedicated to delivering exceptional customer service. The company values innovation and customer satisfaction, and is always looking for ways to improve and expand its services. With opportunities for professional development and growth, this is a great opportunity for individuals who are passionate about customer support and hosting solutions.
The company’s culture is built around a commitment to excellence and a passion for customer service. The team is collaborative and supportive, and everyone works together to achieve common goals. The company is constantly looking for ways to improve and expand its services, and values innovation and customer satisfaction. By joining the company, you will become part of a team that is dedicated to delivering exceptional customer service and providing innovative solutions to meet customer needs. With a strong commitment to excellence and a passion for customer service, the company is a great place to work and grow your career.