Working Solutions is seeking friendly and attentive independent contractors to join their team as Customer Service/Order Support Representatives. This seasonal opportunity allows individuals to work from home and provide exceptional customer service to a large family-owned department store.
Job Description
The Customer Service/Order Support Representative role involves assisting customers with questions about their online orders, placing orders over the phone, and resolving issues. Contractors will work remotely and set their own schedules, providing flexibility and autonomy.
Day-to-Day Responsibilities
- Answer customer calls and respond to inquiries
- Place orders over the phone and resolve issues
- Make outbound follow-up calls to customers
- Provide product information and support
- Resolve escalated situations with accuracy and efficiency
Benefits and Perks
- Work from home and enjoy a flexible schedule
- Opportunity to gain experience in customer service and sales
- Supportive environment and training provided
- Diverse experience across various industries
Pay Package
- $0.28 per customer interaction minute
Location
- Remote (United States)
Job Type
- Independent Contractor
Working Hours
Flexible schedule opportunities:-
- Monday-Saturday: 8:00 a.m. to 7:00 p.m. CT
- Sunday: 9:00 a.m. to 6:00 p.m. CT
Tips and Advice
- Excellent Communication Skills: Develop strong verbal and written communication skills to provide exceptional customer service.
- Tech-Savviness: Ensure proficiency in using computers and software to efficiently manage customer interactions.
- Flexibility: Be flexible and adaptable to changing situations and customer needs.
- Time Management: Effectively manage time to meet customer needs and achieve productivity goals.
FAQs
Q: What are the technology requirements for this role?
A: A personal computer with Windows 11, broadband internet connection, wired internet connection, and a wired USB headset with microphone are required.
Q: Can I work from anywhere in the United States?
A: No, currently, contractors cannot reside in California, New York, Pennsylvania, or Washington state.
Q: What is the contractual relationship with Working Solutions?
A: The relationship is a contractual one, and contractors are responsible for their own taxes and benefits.
Selection Criteria
- Excellent customer service skills
- Online shopping and order placement experience
- Strong verbal and written communication skills
- Tech-savvy and proficient in computer use
- Friendly tone and professional demeanor
Application Guidelines
To apply, interested individuals should review the job description and requirements, and submit their application through the Working Solutions website.
Get Started
What is Working Solutions?
Working Solutions is a company that provides customer service and sales solutions for various clients. With a focus on flexibility and autonomy, Working Solutions offers opportunities for individuals to work from home and gain experience in customer service and sales. By partnering with a large family-owned department store, Working Solutions provides a platform for contractors to develop their skills and provide exceptional customer service.
What kind of support does Working Solutions provide?
Working Solutions provides comprehensive support to its contractors, including training and resources to ensure success in the role. With a focus on customer satisfaction, Working Solutions equips contractors with the skills and knowledge necessary to resolve customer issues and provide excellent service. By fostering a supportive environment, Working Solutions enables contractors to thrive and grow in their roles.
What are the benefits of working with Working Solutions?
Working with Working Solutions offers numerous benefits, including flexibility, autonomy, and opportunities for growth and development. Contractors can gain experience in customer service and sales, develop their skills, and build their confidence. With a focus on customer satisfaction, Working Solutions provides a platform for contractors to make a positive impact and achieve their goals. By partnering with Working Solutions, contractors can enjoy a fulfilling and rewarding experience.