The Customer Service Representative role is an exciting opportunity for individuals passionate about delivering exceptional customer experiences. As a Customer Service Representative, you will play a crucial role in handling customer questions, escalations, and troubleshooting or setup processes, ensuring customer satisfaction and providing professional support.
Job Description
The Customer Service Representative position involves providing support to insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. This role requires maintaining a positive, empathetic, and professional attitude toward customers, responding promptly to customer inquiries, and resolving customer complaints.
Day-to-Day Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and de-escalate situations
- Provide product and service information
- Keep records of customer interactions and transactions
- Communicate and coordinate with colleagues as necessary
- Provide feedback on the efficiency of the customer service process
- Benefits and Perks
- Medical, dental, and vision insurance401(k) plan
- Commitment to a solid work/life balance
- Policy of promoting from within whenever possible
Pay Package
- $20 USD per hour
Location
- Remote, United States
Job Type
- Full-time, Hourly
Working Hours
Shifts will be set at time of hire, with possible schedules including:
- 8:00 AM – 5:00 PM Eastern
- 8:30 AM – 5:30 PM Eastern
- 9:00 AM – 6:00 PM Eastern
- 11:00 AM – 8:00 PM Eastern
Company Name
- One Inc
Tips and Advice
- Develop strong communication and problem-solving skills
- Be detail-oriented and organized
- Stay updated on industry developments and best practices
- Be comfortable using technology and software
- Manage time and tasks independently
- Provide excellent customer service and support
FAQs
Q: What experience do I need for this role?
A: This is an entry-level role, and prior experience in customer service or technical support is preferred.
Q: What skills are required for this role?
A: Excellent communication and interpersonal skills, strong problem-solving and conflict resolution skills, and ability to adapt to changing customer needs and situations.
Q: Is this a remote job?
A: Yes, this is a fully remote role.
Q: What are the working hours for this role?
A: Shifts will be set at time of hire, with possible schedules including morning and evening shifts.
Q: What benefits does the company offer?
A: Medical, dental, and vision insurance, 401(k) plan, and a commitment to a solid work/life balance.
Q: How do I apply for this role?
A: Click below to proceed with the application process.
Selection Criteria
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and conflict resolution skills
- Ability to adapt to changing customer needs and situations
- Detail-oriented and organized
Application Guidelines
To apply, click below to proceed
Get Started
About One Inc
What is the Mission and Vision of One Inc?
One Inc provides insurers with the capability to give customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One – a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premium and claims payments experience. As one of the fastest-growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. With a strong focus on innovation and customer satisfaction, One Inc is always looking for ways to improve and expand services. The team is made up of dedicated professionals who are passionate about what they do, and who are committed to delivering exceptional results. By joining the team, individuals will become part of a collaborative and supportive work environment, where they will have the opportunity to learn and grow, and to contribute to the success of the company. The company’s headquarters in Folsom, CA, serves as a hub for innovation and excellence, fostering a culture that values creativity, teamwork, and customer-centricity. One Inc’s vision is to revolutionize the insurance industry by providing cutting-edge digital payment solutions that make a meaningful difference in people’s lives.
What is One Inc’s Commitment to Excellence?
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. The company is committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of clients. With a strong focus on employee development and well-being, One Inc provides opportunities for training and growth, and supports team members in their professional and personal development. The company’s commitment to excellence is evident in the quality of products and services, and in the support provided to customers. One Inc’s vision is to revolutionize the insurance industry by providing cutting-edge digital payment solutions that make a meaningful difference in people’s lives. Team members are dedicated professionals who are passionate about what they do, and who are committed to delivering exceptional results.