Rippling is a revolutionary platform that brings together HR, IT, and Finance systems into one place, making it easier for businesses to manage their workforce. As a Customer Support Specialist at Rippling, you’ll play a vital role in ensuring customers have a seamless experience with the platform. This role is perfect for those who are passionate about problem-solving and customer satisfaction

Job Description

The Customer Support team at Rippling is a dedicated group of professionals committed to providing expert guidance and swift resolutions to technical challenges or inquiries. As a Customer Support Specialist, you’ll be the go-to person for customers who need help with the platform. You’ll work in a dynamic and fast-paced environment, responding to customer inquiries via email, chat, or video conferencing.

Day-to-Day Responsibilities

1. Respond promptly and professionally to customer inquiries
2. Resolve product or service issues by understanding customer complaints and determining the cause of the problem
3. Document and track customer interactions using the company’s CRM system
4. Gather customer feedback and work with Product and Engineering teams to share insights
5. Stay up-to-date with company policies, procedures, and product

Benefits and Perks

1. Competitive salary
2. Equity
3. Benefits
4. Opportunities for professional growth and development
5. Collaborative and supportive work environment

Pay Package

• $21.00 – $23.00 USD per hour (US Tier 2)
• $20.00 – $22.00 USD per hour (US Tier 3)

Location

• Remote (United States)

Job Type

• Full-time, hourly position with eligibility for overtime

Working Hours

• Monday to Friday, 9am-5:30pm PST (for some roles, but flexible hours may be discussed)

Company Name

• Rippling

Tips and Advice

1. Develop strong problem-solving skills to excel in this role
2. Improve communication skills to effectively interact with customers and teams
3. Stay up-to-date with industry trends and best practices
4. Be proactive and willing to learn and grow
5. Showcase customer-centric approach in your application

FAQs

Q: What kind of support will I receive as a new employee?

A: You’ll receive ongoing training and development opportunities to ensure you stay adept with the latest features and updates in the platform.

Q: Is this role suitable for someone with no experience?

A: Yes, Rippling values fresh perspectives and is willing to train the right candidate.

Selection Criteria

1. Bachelor’s degree
2. 0-3 years of work experience
3. Ability to work a set schedule
4. Demonstrated experience in problem-solving with attention to detail
5. Excellent communication skills, both written and verbal

Application Guidelines

To apply, submit your application through the Rippling website, ensuring you meet the selection criteria and showcase your customer-centric approach.

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About the Company

What is Rippling?

Rippling is a revolutionary platform that brings together HR, IT, and Finance systems into one place, making it easier for businesses to manage their workforce. With Rippling, companies can automate payroll, expenses, benefits, and computers, streamlining operations across the employee lifecycle. Founded in San Francisco, CA, Rippling has raised over $1.4B from top investors and was named one of America’s best startup employers by Forbes. The platform provides a single system for managing and automating every part of the employee lifecycle, allowing businesses to operate more efficiently. Rippling’s innovative approach has made it a leader in the industry, and the company continues to grow and evolve to meet the needs of its customers.

How Does Rippling Work?

Rippling’s platform is designed to be user-friendly and intuitive, allowing businesses to easily manage their workforce. The platform integrates with various third-party apps, such as Slack and Microsoft 365, to provide a seamless experience. With Rippling, companies can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and other essential systems in just 90 seconds. The platform also provides expert guidance and support to ensure businesses get the most out of their HR, IT, and Finance systems. Rippling’s commitment to innovation and customer satisfaction has made it a trusted partner for businesses of all sizes.

What Kind of Culture Does Rippling Have?

Rippling prioritizes a collaborative and supportive work environment, fostering a culture of innovation and growth. The company values diversity and inclusion, recognizing that fresh perspectives are crucial for continuous improvement and innovation. Rippling is committed to providing ample opportunities for professional development, ensuring employees stay adept with the latest features and updates in the platform. With a strong focus on customer satisfaction, Rippling’s team is dedicated to delivering exceptional service and ensuring customers have a seamless experience with the platform. As a Rippling employee, you’ll be part of a dynamic team that’s passionate about making a difference in the world of HR, IT, and Finance.