Scale army careers is hiring a remote Technical Customer Support Representative for a client that provides a cloud-based communication platform designed to help businesses improve their outreach and customer service operations. As a Technical Support Representative, you will handle inbound and outbound calls, assist with customer inquiries, and help maintain pipeline health to ensure customer satisfaction.
Location
- Fully Remote (Work from Home), Africa, Argentina.
Job Type
- Full-time Remote.
Role of the Job
The Technical Customer Support Representative is responsible for handling inbound and outbound calls, assisting with customer inquiries, and maintaining pipeline health to ensure customer satisfaction. This role requires excellent communication skills, technical knowledge, and the ability to work independently.
Main Responsibilities
- Handle inbound calls, answer customer inquiries, and resolve issues in a timely manner. Make outbound calls to clients as per the provided lead lists to follow up on customer queries and drive customer satisfaction.
- Use Zendesk to manage customer inquiries, support tickets, and provide timely responses to resolve issues.
- Conduct Zoom calls with customers as needed, providing in-depth support and resolving concerns.
- Maintain high levels of customer satisfaction by providing helpful, professional, and timely support.
Qualification Needed
- Minimum 1–2 years of experience in technical support, customer service, phone sales, or a similar customer-facing role.
- Fluency in English with an American-sounding accent is a must.
- Strong communication skills with a professional and friendly demeanor.
- Experience using Zendesk for ticketing and CallTools for dialing is preferred.
- Must have a stable and solid Wi-Fi connection and own equipment to handle calls and manage tasks efficiently.
FAQs
What benefits does this role offer?
Opportunity to work with a growing company, make a meaningful impact on the customer experience, and develop technical skills.
Is previous experience in technical support required?
Yes, minimum 1–2 years of experience in technical support, customer service, phone sales, or a similar customer-facing role is required.
What kind of support will I receive?
Support and guidance from the team to ensure that you have the resources needed to succeed in your role.
Can I work from home?
Yes, this role is remote, and you can work from the comfort of your own home.
What kind of projects will I be working on?
Handling inbound and outbound calls, assisting with customer inquiries, and maintaining pipeline health to ensure customer satisfaction.
How does the company approach employee well-being?
Prioritizes employee well-being by offering a flexible work arrangement and opportunities for growth and development.
What are the working hours?
11 AM – 7 PM EST.
Is there a team I will be working with?
Yes, you will be working with a team of professionals to ensure that clients receive excellent service.
Salary Package
$3.90 per hour.
Required Documents
- Resume
- CV
APPLY HERE
About Scale Army Careers
Company History
Scale army careers is a company that provides career opportunities in various fields.
Mission
The mission of Scale army careers is to provide career opportunities that match the skills and interests of individuals.
Values
Scale army careers values innovation, creativity, and collaboration, with a focus on delivering high-quality services.
Products and Services
Scale army careers offers a range of products and services, including career development and support.
Culture
The company culture at Scale army careers is supportive and collaborative, with a focus on delivering high-quality services.
Awards and Recognition
Scale army careers has received numerous awards and recognition for its excellent services.