LastPass is seeking a highly motivated and experienced Customer Experience Business Intelligence Analyst to join their team. As a Customer Experience Business Intelligence Analyst, you’ll play a crucial role in delivering data-driven insights and contributing to the company’s success.
Location
- Remote within the USA.
Job Type
- Full-time.
Role of the Job
The Customer Experience Business Intelligence Analyst is responsible for partnering with stakeholders and senior leaders to understand business goals and translate them into analytical stories and solutions. This role will be instrumental in shaping data-driven decision-making across the organization.
Main Responsibilities
- Collect, analyze, and interpret complex data sets to identify trends and patterns that inform business strategies and improve the customer experience.
- Design and build an intuitive portfolio of dashboards and reports using tools like Power BI.
- Write efficient SQL queries to extract, validate, and analyze data from multiple sources.
- Investigate data anomalies and work with data engineering to trace issues to source systems.
- Document data tables, definitions, logic, and processes to ensure transparency and repeatability.
- Support strategic initiatives with data-backed insights and recommendations.
- Champion a culture of curiosity, continuous learning, and business acumen within the BI function.
Qualification Needed
- Proven experience in a BI, analytics, or business operations role.
- Strong SQL skills and comfort working with relational databases.
- Expertise in data visualization tools (Power BI, Tableau, or similar).
- Strong communication skills with the ability to explain complex data to non-technical audiences.
- A passion for understanding how the business works—not just the data behind it.
- Experience working with cross-functional teams and navigating ambiguity.
FAQs
What benefits does this role offer?
Opportunity to work with a market-leading password manager, a high-growth environment, and competitive compensation.
Is previous experience in customer experience required?
No, but experience in SaaS or customer experience-focused organizations is a plus.
What kind of support will I receive?
Support and guidance from the team to ensure success in the role.
Can I work from home?
Yes, this role is remote, and you can work from the comfort of your own home.
What kind of projects will I be working on?
Building and maintaining data visualizations, analyzing complex data sets, and supporting strategic initiatives.
Can I expect opportunities for professional development?
Yes, opportunities for continuous learning and development, including an annual learning stipend.
What is the company culture like?
A collaborative environment with inclusive teams and a focus on employee growth and well-being.
How does the company approach employee well-being?
Prioritizes employee satisfaction and offers comprehensive health coverage, flexible paid time off policies, and employee assistance programs.
What are the working hours?
Not specified.
Is there a team I will be working with?
Yes, you will be working with cross-functional teams, including Customer Success, Support, Community, QA, Business Intelligence, Data Scientists, and Data Engineering.
What kind of skills do I need to have?
Strong SQL skills, data visualization expertise, and excellent communication skills.
Will I receive any training or support?
Yes, training and support from the team to ensure success in the role.
How do I stay organized and manage multiple projects?
Utilize tools like project management software and prioritize tasks effectively.
What kind of software will I be using?
Power BI, SQL, and other data visualization and analysis tools.
Are there opportunities for growth and development?
Yes, opportunities for professional growth and development within the company.
Salary Package
Salary: $62,500 – $75,000 USD per year
Benefits: Competitive compensation, flexible paid time off policies, comprehensive health coverage, and employee assistance programs.
Required Documents
- Resume.
- CV.
APPLY HERE
About LastPass
Company History
LastPass is a leader in password and identity management, making it easier to log into life and work. With a strong presence in the industry, LastPass has established itself as a trusted partner for individuals, families, small business owners, and enterprise professionals.
Mission
The mission of LastPass is to provide secure and effortless access to online credentials, protecting users’ sensitive information and making their digital lives more convenient.
Values
LastPass values innovation, customer satisfaction, and teamwork. The company is committed to delivering high-quality products and services that meet the evolving needs of its users.
Products and Services
LastPass offers a range of products and services designed to simplify password management and enhance online security. These include password vaults, secure login features, and advanced security protocols to protect users’ sensitive information.
Culture
The company culture at LastPass is collaborative, innovative, and customer-focused. LastPass prioritizes employee growth and development, offering opportunities for professional advancement and continuous learning.
Community
LastPass is dedicated to building an inclusive community that reflects the diversity of its users. The company values different perspectives and experiences, striving to create a workplace where everyone feels welcome and valued.
Awards and Recognition
LastPass has received numerous awards and recognition for its innovative products and services. The company is widely regarded as a leader in the password management industry, known for its commitment to security and customer satisfaction.
Future Plans
LastPass continues to innovate and evolve, staying ahead of emerging trends and technologies in the password management industry. The company is committed to delivering cutting-edge solutions that meet the changing needs of its users and drive business success.