Veta Virtual is seeking a vibrant and energetic Customer Service Representative to join their dynamic team. As a Customer Service Representative, you’ll play a crucial role in delivering exceptional customer experiences and managing phone calls with professionalism and flair.
Location
- Remote (Worldwide).
Job Type
- Full-time.
Role of the Job
The Customer Service Representative is responsible for managing calls professionally, booking appointments, transferring calls efficiently, and addressing callers’ needs with empathy and professionalism.
Main Responsibilities
- Manage calls professionally for a diverse range of businesses and professionals.
- Accurately take and promptly deliver messages with a touch of flair.
- Book appointments using user-friendly software like Calendly.
- Transfer calls efficiently, following established protocols and adding a friendly touch.
- Address callers’ needs with empathy and professionalism, ensuring they feel valued and heard.
- Build strong relationships with clients by understanding their unique requirements.
- Collaborate with the team to continuously improve service quality and inject fun into processes.
Qualification Needed
- Excellent communication skills with a strong command of English (both written and spoken).
- 2-3 years of proven experience in a similar role.
- Outgoing, energetic, and passionate personality and attitude.
- Sense of responsibility and commitment to excellence.
- Familiarity with AI Tools and a quick learning ability.
- Quiet work environment and reliable equipment.
- Stable internet connection and a minimum typing speed of 50 WPM.
- Availability for a 9-hour shift between 09:00 AM – 09:00 PM EST, Monday to Friday.
FAQs
What benefits does this role offer?
Opportunity to work with a dynamic team, flexible work arrangement, and opportunities for professional development.
Is previous experience in customer service required?
Yes, 2-3 years of proven experience in a similar role is required.
What kind of support will I receive?
Support and guidance from the team to ensure success in the role.
Can I work from home?
Yes, this role is fully remote, and you can work from the comfort of your own home.
What kind of projects will I be working on?
Managing calls, booking appointments, and providing exceptional customer service.
How does the company approach employee well-being?
Prioritizes employee well-being by offering flexible work arrangements and opportunities for growth and development.
What are the working hours?
9-hour shift between 09:00 AM – 09:00 PM EST, Monday to Friday.
Is there a team I will be working with?
Yes, you will be working with a team of professionals to ensure that clients receive excellent service.
What kind of skills do I need to have?
Excellent communication, problem-solving, and time management skills.
Will I receive any training or support?
Yes, fully paid training period to help you get started.
How do I stay organized and manage multiple projects?
Utilize tools like Trello, Asana, or Google Calendar to stay organized and focused.
What kind of software will I be using?
User-friendly software like Calendly and other tools specific to the role.
Salary Package
Salary: $1,000-$1,200 USD per month.
Benefits: Monthly performance and attendance bonuses of $100 to $200 USD, 20 paid days off per year after the training period.
Required Documents
- Resume.
- CV.
APPLY HERE
About Veta Virtual
Company History
Veta Virtual is an innovative start-up revolutionizing the customer experience industry.
Mission
The mission of Veta Virtual is to provide top-tier, customized phone call management solutions to businesses of all sizes.
Values
Veta Virtual values growth mindset, fearless integrity, execution excellence, compassionate connection, and reliability and trust.