American Income Life is seeking a highly motivated and service-minded professional to join their fully remote team as a Customer Service Associate. This role offers a unique opportunity to work with union members, provide meaningful support, and enjoy a flexible work environment.
Location
- USA, Canada (remote positions available).
Job Type
- Full-time.
Role of the Job
The Customer Service Associate will be responsible for connecting with union members who have requested benefits information, explaining options, answering questions, and guiding them through the enrollment process. This role requires excellent communication and people skills, as well as a professional and positive approach.
Main Responsibilities
- Engage with prospective clients, provide information, and support enrollment.
- Conduct virtual presentations to explain available programs and coverage options.
- Ensure accuracy and efficiency in completing applications and maintaining client records.
- Provide exceptional customer service and support to clients.
- Engage in skill development programs to enhance performance and career growth.
Qualifications Needed
- Ability to communicate effectively with clients and team members, both verbally and in writing.
- A professional and positive attitude, with a strong focus on customer satisfaction and support.
- While not required, a background in customer service or sales is preferred, as it can provide valuable experience and skills.
- Comfort with basic computer skills and virtual environments, including proficiency in software applications and tools.
- Ability to work collaboratively with all levels of the team to ensure customer satisfaction and support.
- Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects effectively.
- Ability to adapt to changing situations and priorities, with a flexible and positive attitude.
- A strong work ethic and commitment to delivering high-quality results and support to clients.
FAQs
What benefits does this role offer?
Full benefits package after initial period, including flexible scheduling and performance-based bonuses.
Is previous experience in customer service required?
No, but customer service or sales background is preferred.
What kind of support will I receive?
Training and skill development programs to ensure success in the role.
Can I work from home?
Yes, this role is 100% remote, offering flexibility and work-life balance.
What kind of projects will I be working on?
Connecting with union members, providing benefits information, and supporting enrollment.
Are there opportunities for career advancement?
Yes, rapid career advancement with clear promotion paths.
What is the salary range for this role?
Weekly pay plus performance-based monthly bonuses.
Are there any additional benefits?
Annual incentive trips to top destinations for high performers.
How do I stay organized and manage multiple projects?
Utilize tools and strategies to prioritize tasks and manage time effectively.
What kind of software will I be using?
Basic computer skills and comfort in a virtual environment required.
Can I expect opportunities for professional development?
Yes, leadership training and skill development programs available.
What is the company culture like?
Collaborative environment with a focus on employee growth and well-being.
How does the company approach employee well-being?
Prioritizes employee satisfaction and offers flexible scheduling to support work-life balance.
What are the working hours?
Flexible scheduling to accommodate different time zones and work styles.
Is there a team I will be working with?
Yes, collaboration with all levels of the team to ensure customer satisfaction and support.
Salary Package
Salary: Weekly pay plus performance-based monthly bonuses.
Benefits: Full benefits package after initial period, including flexible scheduling and annual incentive trips.
Required Documents
- CV
- Resume
APPLY HERE
About American Income Life
Company History
American Income Life has been dedicated to protecting hardworking families for over 60 years. As the world’s only 100% union-label supplemental benefits provider, the company has established itself as a trusted partner for unions and associations worldwide.
Mission
The mission of American Income Life is to provide supplemental and permanent benefit solutions that offer financial security and peace of mind to working families.
Values
American Income Life values excellent customer service, professionalism, and a commitment to employee growth and development. The company prioritizes employee satisfaction and offers flexible scheduling to support work-life balance.
Products and Services
American Income Life offers a range of supplemental benefits products designed to provide financial security and support to working families. The company’s products and services are tailored to meet the unique needs of union members and their families.
Company Culture
The company culture at American Income Life is collaborative and supportive, with a focus on employee growth and well-being. The company prioritizes employee satisfaction and offers opportunities for professional development and career advancement.
Awards and Recognition
American Income Life has received recognition for its commitment to employee satisfaction and customer service. The company is known for its flexible work environment and opportunities for career growth and development.