CORSAIR is hiring a full-time Customer Care Representative to join their team as a temporary position. This role involves delivering exceptional customer experiences through various channels, including phone, email, and chat. The ideal candidate will be experienced, energetic, and passionate about providing world-class customer service.
Job Description
The Customer Care Representative will serve as the first point of contact for consumer inquiries, handling a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Day-to-Day Responsibilities
- Serve as the first point of contact for consumer inquiries via Zendesk CRM
- Manage a large volume of inbound and outbound calls, emails, and chats
- Assist customers with order processing, shipment tracking, and returns or exchanges
- Identify and resolve customer concerns, provide proactive solutions
- Follow communication procedures, guidelines, and policies
- Identify customer inquiry trends and provide feedback for process improvement
Benefits and Perks
- Comprehensive medical, dental, and vision benefits
- Bonus 401K Plan
- Tuition Assistance
- Employee Discount Purchase Program
- Paid Parental Leave
- Employee Stock Purchase Program
- Generous paid time off and holidays
- Pet Insurance
Pay Package
The pay package is not specified, but CORSAIR offers competitive benefits and perks.
Location
- Remote (US), United States
Job Type
- Full-time, temporary
Working Hours
- Flexible, with potential weekend and holiday shifts
Company Name
- CORSAIR
Tips and Advice
- Develop strong written and verbal communication skills
- Gain experience in multichannel customer service
- Familiarize yourself with CRM software and tools like Zendesk
- Practice time management and prioritization skills
- Build a customer-oriented mindset and remain calm under pressure
FAQs
Q: What is the duration of this temporary position?
A: The duration is not specified, but it’s mentioned as a temporary position to help through the holiday rush.
Q: Are there opportunities for professional growth within CORSAIR?
A: Yes, CORSAIR offers various benefits and programs to support employee growth and development.
Selection Criteria
- Prior experience in multichannel customer service
- Fluency in English, with bilingual capabilities a plus
- Familiarity with Oracle, Shopify, Zendesk, and Microsoft Tools
- Strong written and verbal communication skills
- Ability to type at least 60 words per minute with professional keyboard accuracy
Application Guidelines
To apply, submit your application highlighting your customer service experience, communication skills, and ability to work in a fast-paced environment.
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About CORSAIR
What is CORSAIR’s Business Model?
CORSAIR is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR’s business model revolves around understanding the needs of gamers and content creators, designing innovative products that meet those needs, and building a passionate community of loyal customers. By focusing on quality, performance, and customer satisfaction, CORSAIR has established itself as a leader in the gaming and streaming industry.
What Opportunities Does CORSAIR Offer to Its Employees?
CORSAIR offers its employees a range of benefits and opportunities for growth and development. From comprehensive medical benefits to tuition reimbursement programs, CORSAIR supports its employees’ well-being and career aspirations. The company also offers a flexible benefits package, employee stock purchase program, and generous paid time off. By investing in its employees, CORSAIR fosters a positive work environment and encourages professional growth and development.