INFUSE is seeking a highly organized and driven Customer Service Expert to join their team. As a Customer Service Expert, you’ll play a crucial role in delivering exceptional client experiences and contributing to the company’s success.
Location
- Remote (within the Asia-Pacific Region).
Job Type
- Contract.
Role of the Job
The Customer Service Expert is responsible for building and maintaining strong client relationships, ensuring the timely and successful delivery of solutions, and communicating progress to internal and external stakeholders.
Main Responsibilities
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of solutions according to client needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
- Assist with challenging client requests or issue escalations as needed.
- Provide assistance across a variety of administrative and operational tasks.
Qualification Needed
- Proven track record of managing client relationships, preferably in a related field.
- Strong communication and interpersonal skills.
- Ability to handle various tasks with attention to detail and manage priorities effectively.
- Empathetic understanding of client needs and ability to address them effectively.
- Ability to address challenges and proactively offer solutions.
FAQs
What benefits does this role offer?
Opportunity to work with a variety of industries, professional growth, and a supportive community.
Is previous experience in customer service required?
Yes, proven track record of managing client relationships is required.
What kind of support will I receive?
Support and guidance from the team to ensure success in the role.
Can I work from home?
Yes, this role is remote, and you can work from the comfort of your own home.
What kind of projects will I be working on?
Building and maintaining client relationships, delivering solutions, and communicating progress.
Can I expect opportunities for professional development?
Yes, opportunities for professional growth and development.
What are the working hours?
Not specified.
Is there a team I will be working with?
Yes, you will be working with a team of professionals to ensure that clients receive excellent service.
What kind of skills do I need to have?
Excellent communication, problem-solving, and time management skills.
How do I stay organized and manage multiple projects?
Utilize tools like Trello, Asana, or Google Calendar to stay organized and focused.
Salary Package
Salary: Not specified.
Benefits: Opportunities for professional growth, a supportive community, and flexible work arrangements.
Required Documents
- CV
- Resume
APPLY HERE
About INFUSE
Company History
INFUSE is a company that prioritizes employee satisfaction and creates a workplace where everyone feels valued and connected.
Mission
The mission of INFUSE is to deliver exceptional client experiences and contribute to the success of clients.
Values
INFUSE values employee satisfaction, client success, and continuous improvement.
Products and Services
INFUSE offers solutions to clients across various industries.
Culture
The company culture at INFUSE is supportive, collaborative, and focused on delivering exceptional client experiences.