Close is hiring a full-time Customer Success Manager to join their team as a remote position in the USA. This role involves driving retention and growth among new customers, proactively reaching out to high-potential new customers, and identifying expansion opportunities. The ideal candidate will have experience in B2B SaaS customer success, excellent communication skills, and the ability to work independently in a fast-paced environment.

Job Description

The Customer Success Manager will virtually train and onboard new and existing customers, communicate effectively via multiple platforms, and work closely with Success and Sales teams on seamless customer transitions. This role requires building rapport with customers quickly, being highly emotionally intelligent, and having a friendly yet strong demeanor.

Day-to-Day Responsibilities

1. Virtually train and onboard new and existing customers
2. Proactively reach out to high-potential new customers
3. Research to identify high-growth and at-risk customers
4. Communicate effectively via multiple platforms (SMS, call, email, Zoom, social)
5. Identify expansion opportunities and upsell customers
6. Host and manage recurring office hours, group trainings, and interactive demos
7. Identify customer content needs and create FAQs, white papers, videos

Benefits and Perks

1. Competitive compensation including organization-wide goal-based bonus
2. 5 weeks PTO upon joining + Winter Holiday Break, with 2 additional PTO days each year
3. Paid Parental Leave for primary and secondary caregivers
4. 1 month paid sabbatical after 5 years
5. Medical, Dental, and Vision with HSA and FSA options
6. Up to 6% contribution match, 100% vested

Pay Package

The pay package is not specified, but Customer Success Managers can earn between $70,000 and $85,000 per year, according to Indeed.

Location

• Remote

Job Type

• Full-time

Working Hours

Flexible, with preference for ET, CT, MT, and PT time zones.

Tips and Advice

1. Develop strong communication and interpersonal skills
2. Gain experience in B2B SaaS customer success or sales
3. Familiarize yourself with CRM platforms and sales enablement tools
4. Practice time management and prioritization skills
5. Build a customer-oriented mindset and remain calm under pressure

FAQs

Q: What is the company culture like at Close?

A: Close prioritizes transparency, honesty, and teamwork, with a focus on building successful relationships with coworkers and customers.

Q: How does Close support employee growth and development?

A: Close offers competitive compensation, benefits, and opportunities for growth, with a focus on employee well-being and sustainability.

Selection Criteria

1. At least 1 year of experience in B2B SaaS customer success
2. Excellent written and verbal communication skills
3. Ability to work independently in a fast-paced environment
4. Highly emotionally intelligent and able to build rapport quickly
5. Experience working in a startup or remote environment

Application Guidelines

To apply, submit your application with thoughtful answers to role-specific questions, highlighting your customer success experience, communication skills, and ability to work independently.

Get Started

About the company

What is Close’s Mission?

Close is building the modern CRM for small, scaling businesses, aiming to eliminate manual work and empower businesses to focus on relationships. With a team of over 100 people across 22 countries, Close prioritizes customer satisfaction, employee well-being, and sustainability. As a bootstrapped company, Close has maintained its independence and flexibility, allowing it to chart its own course and prioritize impact, ownership, and quality. The company’s remote-first approach fosters asynchronicity and prioritizes work that moves the needle.