Destination Knot is seeking a highly motivated and experienced Customer Support Specialist to join their team as a remote part-time or full-time employee. As a Customer Support Specialist, you’ll play a crucial role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.
Location
- Remote – USA Based.
Job Type
- Part-time or Full-time.
Role of the Job
The Customer Support Specialist will be responsible for responding to customer inquiries via email, phone, and chat in a timely and professional manner, providing accurate information about travel bookings, itineraries, and policies, and troubleshooting common client issues.
Main Responsibilities
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Provide accurate information about travel bookings, itineraries, and policies.
- Troubleshoot common client issues and escalate complex matters as needed.
- Follow up with clients to ensure satisfaction and support post-booking.
- Log all communications accurately using internal systems.
Qualifications Needed
- Prior experience in customer service or the travel industry is a plus (but not required).
- Strong communication skills and ability to work independently.
- Comfortable using online tools, booking portals, and CRM systems.
- Tech-savvy with a quiet, professional home workspace.
- Passionate about helping others and delivering great service.
FAQs
What benefits does this role offer?
Full training and ongoing mentorship, travel agent certification (if desired), access to travel discounts and perks, supportive online community and tools to help succeed.
Is previous experience in customer service required?
Not required, but a plus.
What kind of support will I receive?
Full training and ongoing mentorship to ensure success in the role.
Can I work from home?
Yes, this role is 100% remote, offering flexibility and work-life balance.
What kind of projects will I be working on?
Responding to customer inquiries, providing booking support, and troubleshooting client issues.
Are there opportunities for career advancement?
Opportunities for growth and development within the company.
What is the company culture like?
Supportive online community and tools to help succeed.
How does the company approach employee well-being?
Prioritizes employee satisfaction and offers flexible work arrangements.
What are the working hours?
Flexible working hours to accommodate different time zones and work styles.
Is there a team I will be working with?
Yes, collaboration with other support staff to ensure smooth operations.
What kind of skills do I need to have?
Strong communication skills, technical skills, and ability to work independently.
Will I receive any training or support?
Yes, full training and ongoing mentorship to ensure success in the role.
How do I stay organized and manage multiple projects?
Utilize tools and strategies to prioritize tasks and manage time effectively.
What kind of software will I be using?
Online tools, booking portals, and CRM systems.
Are there any additional benefits?
Opportunities for professional development and training reimbursement.
Salary Package
Salary: $20,000 – $65,000 a year.
Benefits: Full training and ongoing mentorship, travel agent certification (if desired), access to travel discounts and perks, supportive online community and tools to help succeed.
Required Documents
- CV
- Resume
APPLY HERE
About Destination Knot
Company History
Destination Knot is a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. With a focus on innovation and customer satisfaction, Destination Knot is committed to delivering exceptional service and support to its clients.
Mission
The mission of Destination Knot is to provide high-quality travel experiences to its clients, while delivering exceptional customer service and support. With a focus on innovation and customer satisfaction, Destination Knot is dedicated to making travel planning seamless and enjoyable.