International Medical Group (IMG) is seeking a Travel Claims Administrator to join their team on a hybrid basis out of their Cardiff office. This role offers a competitive salary and excellent benefits. With a focus on career development and employee well-being, IMG provides a dynamic work environment.
Job Description
The Travel Claims Administrator will act as the first point of contact for incoming calls, faxes, and emails, referring to Claims Handlers when necessary. This role requires strong communication and problem-solving skills, with experience in insurance or assistance being beneficial.
Day-to-Day Responsibilities
- Answer incoming calls, faxes, and emails
- Set up new cases and claims on Trident Travel system
- Perform administrative duties, such as external post and claims settlements
- Verify policy issues and issue claims forms
- Support Claims Handlers and ensure professional communication
- Deal with policyholder and client enquiries
Benefits and Perks
- Hybrid/Remote Working- Diverse workforce
- Summer and Christmas Parties
- Birthday Day Off
- Bupa Dental Insurance
- Healthshield Cash Plan
- Travel Insurance
- 22 Days leave and 9 Bank Holidays
- Annual leave increases to 30 Days
- Christmas Eve Off- Surprise events for overachieving employees
- Employee of the month/year awards
- 2 volunteer days a year
Pay Package
- £24,000 – £25,000 (depending on experience)
Location
- Hybrid/Remote Working out of Cardiff office
Job Type
- Full-time, part-time contract not specified but mentions Monday to Friday
Working Hours
- Not specified, but mentions flexibility to start later and finish later
Company Name
- International Medical Group (IMG)
Tips and Advice
- Develop strong communication and problem-solving skills
- Gain experience in insurance or assistance
- Practice customer service skills
- Consider obtaining certifications in claims administration
- Build a strong understanding of insurance policies and procedures
FAQs
Q: What is the role of a Travel Claims Administrator?
A: The role involves acting as the first point of contact for incoming calls, faxes, and emails, and supporting Claims Handlers.
Q: What benefits does IMG offer?
A: IMG offers a range of benefits, including hybrid working, dental insurance, and volunteer days.
Q: Is previous experience in insurance necessary?
A: Previous experience in insurance or assistance is preferred, but not essential.
Selection Criteria
- Fluent in Spanish
- Strong written and verbal communication skills
- Computer literacy, including Microsoft Office
- High level of accuracy
- Ability to work under pressure in a close knit team
- Previous insurance/assistance experience or similar (Preferred)
Application Guidelines
To apply, submit your application through the specified channel, ensuring you meet the required qualifications and experience.
Get Started
About IMG
What does IMG do?
International Medical Group (IMG) provides medical assistance and claims handling services to travel insurance policyholders and corporate clients across the globe. With a UK-based operations center, IMG offers round-the-clock medical assistance and handles a range of travel claims.
What values does IMG uphold?
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. The company values fairness, respect, and professionalism, and strives to provide a workplace where employees can thrive and develop their skills.