Grace Hill is seeking a skilled Customer Success Manager to join the team. As a Customer Success Manager, you’ll play a crucial role in ensuring the success and satisfaction of valued customers. You’ll work closely with customers to understand their needs, address their concerns, and drive their success with products and services.
Job Type
- Full-time
Location
- Remote (100% remote work arrangement with flexible scheduling, requiring 30% travel)
Role of the Job
The Customer Success Manager will be responsible for establishing and maintaining strong, trust-based relationships with key customers. You’ll serve as a primary point of contact for customer inquiries and escalations, and work closely with customers to understand their goals, challenges, and overall satisfaction.
Main Responsibilities
- Establish and maintain strong relationships with key customers
- Collaborate with Onboarding Specialists to develop onboarding plans and educate customers on product features and best practices
- Monitor customer health indicators, address issues, and develop success plans to ensure satisfaction and value realization
- Analyze customer data to identify trends, areas for improvement, and opportunities for enhancing the customer experience
- Gather customer feedback, share insights with product teams, and advocate for customer needs
Qualifications Needed
- Bachelor’s degree in business, marketing, or related field preferred
- Proven experience in a customer-facing role, such as customer success, account management, or sales
- Excellent communication, presentation, and interpersonal skills with problem-solving abilities
- Proficiency with CRM and customer success tools
- Passion for delivering exceptional service with a customer-centric mindset
FAQs
What benefits does this role offer?
Opportunities for growth and development, flexible work arrangement, and a customer-centric environment.
Is previous experience in customer success required?
Yes, proven experience in a customer-facing role is required.
What kind of support will I receive?
Support and guidance from the leadership team to ensure success in the role.
Can I work from home?
Yes, this role is 100% remote, offering flexibility and work-life balance.
What kind of projects will I be working on?
Customer engagement, relationship building, and customer success initiatives.
Are there opportunities for career advancement?
Yes, there are growth opportunities within the company.
What is the company culture like?
Fast-paced, innovative environment with a focus on customer satisfaction and success.
How does the company approach employee well-being?
The company prioritizes employee satisfaction and offers flexible work arrangements.
What are the working hours?
Flexible scheduling with core hours for collaboration and communication.
Will I be working with a team?
Yes, you’ll collaborate with customer success team members and internal stakeholders.
What kind of skills do I need?
Strong communication, interpersonal skills, and ability to work in a fast-paced environment.
Will I receive any training or support?
Yes, training and support will be provided to ensure success in the role.
How do I stay organized and manage multiple projects?
You’ll use tools and strategies to prioritize tasks and manage time effectively.
What kind of software will I be using?
CRM systems and customer success platforms specific to the role.
Salary Package
Salary: Competitive salary based on experience and qualifications
Benefits: Opportunities for growth and development, flexible work arrangement, and a customer-centric environment
Required Documents
- CV
- Resume
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About Grace Hill
Grace Hill provides industry-leading SaaS technology solutions designed to make a positive impact in real estate and improve the lives of people where they work and live. Our mission is to deliver exceptional products and experiences to our customers while promoting a culture of innovation.