Omniscient Digital is seeking a Client Success Manager to support and project manage ongoing client engagements and relationships. This role will be responsible for client retention, net revenue retention, and overall satisfaction for a portfolio of 10-20 B2B SaaS clients.
Job Type
- Full-time
Location
- Global – Remote
Role of the Job
The Client Success Manager will be responsible for owning client relationships, project management, and driving client growth plans. This role will also involve communicating clearly, surfacing wins and key insights, and triaging escalations.
Main Responsibilities
- Own client relationships, serve as the primary point of contact, and drive quarterly business reviews.
- Keep projects organized and moving by setting clear timelines, assigning owners, and making sure deadlines don’t slip.
- Collaborate with Organic Growth Strategists, Editorial Leads, and the Leadership team to identify, prioritize, and pitch opportunities across SEO, GEO, content, and CRO.
- Maintain a communication charter and SLAs across email and Slack, and provide proactive status updates.
- Tie client programs to closed won deals and revenue, and drive client growth plans.
Qualifications Needed
- 5+ years in SEO, content marketing, and CRO, with a track record of success in terms of traffic, leads, and closed-won revenue.
- Primarily in fast-paced agencies, with experience working with B2B software companies.
- Strong communication skills, including the ability to draft clear emails, presentation decks, and strategy documents.
- Strong project and time management skills, with the ability to manage deadlines and multiple ongoing tasks.
- Ability to analyze data and make recommendations based on potential impact and budget and resources available.
FAQs
What benefits does this role offer?
Opportunities for professional growth and development, flexible work environment, and opportunities for collaboration and feedback.
Is previous experience in client success required?
Yes, proven experience in client success or a similar role.
What kind of support will I receive?
Support and guidance from the leadership team and colleagues.
Can I work in a team environment?
Yes, collaboration with other team members and internal stakeholders.
What kind of projects will I be working on?
Client success projects, including client relationships, project management, and growth planning.
Are there opportunities for career advancement?
Opportunities for growth and development within the company.
What is the company culture like?
Flexible and autonomous work environment with opportunities for collaboration and feedback.
How does the company approach employee well-being?
Prioritizes employee satisfaction and offers flexible working arrangements.
What are the working hours?
Flexible working hours with opportunities for remote work.
Is there a team I will be working with?
Yes, collaboration with other client success team members and internal stakeholders.
What kind of skills do I need to have?
Strong communication and project management skills, with the ability to work independently and manage multiple tasks.
Will I receive any training or support?
Yes, training and support from the leadership team and colleagues.
Can I work from home?
Yes, 100% remote company with flexible working hours.
What kind of technology do I need to have?
Familiarity with project management tools, such as Asana and Notion.
Salary Package
Compensation: Competitive pay with opportunities for quarterly profit share after one year of employment.
Benefits: Medical, dental, and vision insurance, 401k with employer match, unlimited PTO, learning and development budget, and monthly networking stipend.
Required Documents
- CV
- Resume
APPLY HERE
About Omniscient Digital
Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies to turn SEO and content into growth engines. With a strong background in innovation and technology, Omniscient Digital has established itself as a leading player in helping businesses drive measurable growth through strategic content and SEO initiatives.