The New Customer Service Expert (Remote, Contract) role is a great opportunity for individuals passionate about delivering exceptional client experiences and thriving in a dynamic environment. This position offers a chance for professional growth and the opportunity to work with a variety of industries.
Job Type
- Contract
Location
- Remote with flexible work arrangements.
Role of the Job
The Customer service expert will build and maintain strong client relationships, ensure the timely and successful delivery of solutions, and communicate effectively with internal and external stakeholders.
Main Responsibilities
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of solutions according to client needs and objectives.
- Communicate clearly the progress of initiatives to internal and external stakeholders.
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
- Assist with challenging client requests or issue escalations as needed.
Qualifications Needed
- Proven track record of managing client relationships in client success, hospitality, or sales.
- Strong communication and interpersonal skills.
- Ability to manage priorities effectively in a fast-paced environment.
- Empathy to understand client needs and address them effectively.
- Problem-solving ability to proactively offer solutions.
FAQs
What benefits does this role offer?
Opportunities for professional growth, flexible work arrangement, and the chance to work with a variety of industries.
Is previous experience in customer service required?
While preferred, experience in client success, sales, or hospitality is essential.
Can I work from home?
Yes, this is a remote opportunity with flexibility to work from home.
What are the working hours?
Flexible work arrangement with opportunities for remote work.
Is there room for growth and development?
Yes, opportunities for career advancement and professional growth.
What kind of company culture can I expect?
A culture that values employee satisfaction, growth, and development.
Are there opportunities for professional development?
Yes, opportunities for growth and development within the company.
Salary Package
Independent contractor arrangement with no benefits. Gross monthly compensation based on individual requirements and experience
Required Documents
- CV
- Resume
APPLY HERE
About Company
INFUSE is committed to delivering exceptional service and support to clients while fostering a culture of growth, teamwork, and development. The company values employee satisfaction and strives to create a dynamic, supportive, and flexible work environment.