ARIVE is a high-growth software startup revolutionizing digital mortgage originations. The company is seeking a Customer Service Representative to provide frontline phone support to its users. This role is critical in ensuring exceptional customer service and support for ARIVE’s world-class lending platform.
Job Description
The Customer Service Representative will be the initial point of contact for phone inquiries, addressing general use questions, basic troubleshooting, and routing support escalations and sales inquiries.
Day-to-Day Responsibilities
- Answer phone inquiries and provide support to clients and users
- Troubleshoot basic issues and route complex issues to relevant teams
- Stay up-to-date on system features, client use cases, and marketing materials
- Review voicemails and reroute callback responsibilities
- Maintain records of call volume and topics to aid in identifying strategies to address user pain points
Benefits and Perks
- Medical, Dental, and Vision Insurance Benefits
- 401(k) Plan with employer match- Generous PTO
- Endless learning opportunities in a fast-paced, growth-mode startup
Pay Package
- $40,000 – $50,000 per year
Location
- Remote (US)
Job Type
- Full-time
Working Hours
- Not specified
Company Name
- ARIVE
Tips and Advice
- Develop strong communication and problem-solving skills
- Gain experience in customer service and phone support
- Showcase your ability to work in a fast-paced environment
- Demonstrate a customer-focused approach
- Stay up-to-date with industry trends and best practices
FAQs
Q: What kind of experience do I need for this role?
A: 2+ years of relevant support experience, including phone support, is preferred.
Q: Is mortgage experience required?
A: Mortgage experience is a strong plus, but not required.
Q: What benefits does ARIVE offer?
A: ARIVE offers Medical, Dental, and Vision Insurance Benefits, 401(k) Plan with employer match, and Generous PTO.
Selection Criteria
- 2+ years of relevant support experience, including phone support
- Ability to communicate well over the phone in English
- Calm demeanor and people skills
- Self-motivation and willingness to learn
- High level of integrity and commitment to building strong customer relationships
Application Guidelines
To apply, submit your application through ARIVE’s career page. Please do not contact employees or ARIVE support directly to inquire about this opportunity
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About Company
What Makes ARIVE a Unique Company?
ARIVE is a high-growth software startup that is redefining digital mortgage originations. The company’s Wholesale Originations Marketplace connects independent loan originators, industry-leading lenders, borrowers, referral partners, credit providers, and property and settlement service providers into one seamless loan origination platform. ARIVE’s innovative approach is transforming the mortgage industry and creating new opportunities for growth and success.