ABC Legal Services is seeking a Customer Service Representative to join their team as a Partner Experience Specialist. This role involves providing support to active process servers, answering questions, resolving issues, and managing and distributing work. The ideal candidate is a skilled communicator with excellent customer service skills and experience working with technology and business processes.
Job Type
- Full-time
Location
- Remote, but must be based in one of the following states: Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina.
Role of the Job
The Partner Experience Specialist will be responsible for providing support to active process servers, answering questions, resolving issues, and managing and distributing work. This role involves working in a fast-paced environment and demonstrating flexibility and multitasking abilities.
Main Responsibilities
- Answer inquiries and resolve issues from process servers, and oversee distribution and dispatch of cases to process servers.
- Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled, and monitor process server status.
- Collaborate with team members to find broken processes or inefficiencies in daily tasks, and resolve issues on task board in Skye.
Qualifications Needed
- Customer service or IT experience strongly preferred
- High school diploma or GED required
- Familiarity with legal process is a plus
- Excellent written and verbal communication skills
- Experience and proficiency with Microsoft Office (Word, Excel)
FAQs
What benefits does this role offer?
Comprehensive medical, dental, and vision coverage, competitive salary package, 401(k) retirement plan with 5% matching, Orca Card/Transit Stipend, 10 paid holidays per year, referral program, and work from home flexibility.
Is previous experience in customer service required?
While preferred, previous experience in customer service is not strictly required; experience in IT or a related field is also considered.
What kind of support will I receive?
The company provides comprehensive training and support to ensure success in the role.
Can I work from home?
Yes, this is a remote position with flexible scheduling.
What are the working hours?
Full-time schedule with weekends preferred.
Is there room for growth and development?
Yes, opportunities for career advancement and professional growth.
What kind of team will I be working with?
A dynamic and supportive team in a fast-paced environment.
Are there any specific skills or qualifications required?
Excellent written and verbal communication skills, proficiency with Microsoft Office, and experience with technology and business processes.
How will my performance be evaluated?
Through regular performance reviews and opportunities for growth and development.
What kind of company culture can I expect?
A culture that values employee satisfaction, growth, and development.
Are there opportunities for professional development?
Yes, opportunities for growth and development within the company.
Salary Package
Competitive Salary: $15.00 to $17.00 per hour
Benefits: Comprehensive medical, dental, and vision coverage, 401(k) retirement plan with 5% matching, Orca Card/Transit Stipend, 10 paid holidays per year, referral program, and work from home flexibility.
Required Documents
- CV
- Resume
APPLY HERE
About ABC Legal Services
ABC Legal Services is a national leader in filing service of legal documents, with a strong commitment to delivering exceptional customer experiences. With over 30 years of experience in the industry, the company has established itself as a leader in technology and business processes.
Mission and Values:
The company’s mission is to deliver exceptional customer service and support while fostering a culture of growth, development, and teamwork. The company values employee satisfaction, growth, and professional development.