This role involves providing excellent customer service via phone, solving problems, and connecting with people in a healthcare setting. The ideal candidate is an excellent written and verbal communicator with previous inbound call center experience and proficient PC skills.
Job Type
- Full-time
Location
- Remote – Dayton, Ohio, United States
Role of the Job
The Customer Service Representative will handle customer inquiries, resolve issues, and provide excellent customer service via phone in a fast-paced environment. The role requires flexibility, multitasking abilities, and strong communication skills.
Main Responsibilities
- Handle inbound calls, respond to customer inquiries, and provide excellent customer service.
- Input data or research information while on the phone with the caller, and toggle between multiple systems.
- Solve problems and connect with people via phone, and demonstrate sincerity and professionalism.
Qualifications Needed
- Previous inbound call center experience or the ability to provide excellent customer service by phone.
- Proficient PC skills with Microsoft Office, dual screens, and toggling between multiple systems.
- Ability to input data or research information while on the phone with the caller.
- History of on-time attendance at previous job.
- High School Diploma or GED (minimum).
FAQs
What benefits does this role offer?
Opportunities for professional growth and development, flexible remote work arrangement, and the ability to work in a dynamic and supportive environment.
Is previous experience in healthcare required?
While preferred, previous experience in healthcare is not strictly required; experience in customer service or call center work is essential.
What kind of support will I receive?
The company provides equipment and technical support, except for a stand-alone monitor, USB corded headset, and a quiet, distraction-free home workspace.
Can I work from home?
Yes, this is a remote position with flexible scheduling.
What are the working hours?
Flexible scheduling with opportunities for remote work.
Is there room for growth and development?
Yes, opportunities for career advancement and professional growth.
What kind of team will I be working with?
A dynamic and supportive team in a fast-paced environment.
Are there any specific skills or qualifications required?
Excellent written and verbal communication skills, proficient PC skills, and the ability to multitask.
How will my performance be evaluated?
Through regular performance reviews and opportunities for growth and development.
What kind of company culture can I expect?
A culture that values employee satisfaction, growth, and development.
Are there opportunities for professional development?
Yes, opportunities for growth and development within the company.
Salary Package
Competitive Salary: Competitive salary with opportunities for growth and development.
Benefits: Likely includes a range of professional growth and development benefits.
Required Documents
- CV
- Resume
APPLY HERE
About the Company
The company is a leading provider of customer service solutions, focusing on delivering exceptional customer experiences. With a commitment to employee satisfaction, growth, and teamwork, it offers a dynamic, supportive, and flexible remote work environment with opportunities for professional development.