Comcast is a Fortune 50 leader that drives innovation in media and technology. With a wide range of businesses and career opportunities, Comcast is at the forefront of change. This work-from-home frontline role requires shift work taking inbound calls and providing end-to-end support for customers.
Job Description
The role involves providing excellent customer service, handling technical questions, resolving problems, and selling additional products and services. The ideal candidate will be a strong communicator, able to work in a fast-paced environment, and demonstrate a customer-focused approach.
Day-to-Day Responsibilities
- Handle inbound calls and provide end-to-end support
- Troubleshoot and resolve technical problems
- Build rapport with customers and promote effective relationships
- Respond to requests regarding technical questions and problem resolution
- Sell additional products and services to customers
- Educate and promote self-service options
Benefits and Perks
- Career growth and progression plans
- Opportunities for advancement
- Best-in-class benefits, including physical, financial, and emotional support
- Flexible work arrangements
Pay Package
- $16.00/hourly non-negotiable plus a 5% quarterly bonus with potential for monthly uncapped commissions
Location
- Remote (work-from-home)
Job Type
- Full-time
Working Hours
- 6:45am-11pm eastern standard time, 7 days a week (variable shifts)
Company Name
- Comcast
Tips and Advice
- Develop strong communication and problem-solving skills
- Gain experience in customer service and technical support
- Showcase your ability to work in a fast-paced environment
- Demonstrate a customer-focused approach
- Stay up-to-date with industry trends and best practices
FAQs
Q: What is the work schedule like?
A: The role requires working variable shifts, including nights and weekends.
Q: What kind of support will I receive?
A: Comcast provides best-in-class benefits and support for employees.
Q: Can I work from home?
A: Yes, this is a work-from-home frontline role.
Selection Criteria
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Customer-focused approach
- Technical knowledge and troubleshooting skills
- Ability to work variable shifts and overtime
Application Guidelines
To apply, submit your application within the 30-day application window
Get Started
About Company
What Makes Comcast a Leader in Media and Technology?
Comcast is a Fortune 50 leader that drives innovation in media and technology. With a wide range of businesses and career opportunities, Comcast is at the forefront of change. The company’s commitment to customer service and innovation has made it a leader in the industry. Comcast’s remarkable people bring cutting-edge products and services to life for millions of customers every day.