The Client Support Specialist role is a fantastic opportunity for individuals passionate about delivering exceptional customer service and solving complex issues. This position offers the chance to work in a fast-paced, dynamic environment and make a significant impact on the company’s success.
Job Type
- Full-time, 5 days a week, 9-hour days with 1.5 hours of daily break time
Location
- Global Remote– 100% remote, work from anywhere with a reliable laptop, internet connection, and quiet workspace.
Role of the Job
The Client Support Specialist will play a critical role in delivering fast, accurate, and empathetic support to workplace customers across voice and email. This role requires a customer-centric mindset, strong communication skills, and proactive problem-solving abilities.
Main Responsibilities
- Deliver fast, accurate, and empathetic support to workplace customers across voice and email
- Resolve shift, payment, and platform-related issues in real-time using tools like Zendesk and the Clipboard Health portal
- Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
- Develop deep expertise in products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations
Qualifications Needed
- Genuine care about helping customers and taking ownership of their problems
- Clear, professional English (both spoken and written) is critical for success in this role
- Ability to think critically and find long-term solutions for customers
- Value people who hold themselves to high standards and consistently deliver results
FAQs
What benefits does this role offer?
100% remote work, fast-paced startup environment, comprehensive training, and opportunities for growth and development.
Is previous experience in customer support required?
No, candidates of all experience levels are welcome to apply.
What kind of support will I receive?
Training and support from experienced team members, with opportunities for growth and development.
Can I work from home?
Yes, this is a 100% remote role, with flexibility to work from anywhere in the world.
What are the working hours?
5 days a week, 9-hour days with 1.5 hours of daily break time, with varying start times and working day combinations.
Is there room for growth and development?
Yes, opportunities for career growth and professional development are available.
What kind of team will I be working with?
A dynamic and supportive team of professionals who value curiosity, independence, and growth.
Are there any specific skills or qualifications required?
Strong communication skills, proactive problem-solving abilities, and a customer-centric mindset are essential.
How will my performance be evaluated?
Through regular feedback and performance reviews.
What kind of company culture can I expect?
A culture that values innovation, teamwork, and customer satisfaction.
Are there opportunities for professional development?
Yes, opportunities for growth and development are available.
What is the application process like?
The application process includes basic customer support skill-based questions, and applicants will receive an email with the next steps in the process within 2 days of their application.
Salary Package
Compensation Structure: Competitive compensation package, with opportunities for bonuses and incentives.
Benefits: 100% remote work, comprehensive training, and opportunities for growth and development.
Required Documents
- CV
- Resume
APPLY HERE
About Clipboard
Company Overview
Clipboard is a fast-growing Series C marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. The company has a global, remote team of 700+ people and has been profitable since 2022.
Mission and Values
Clipboard’s mission is to lift as many people up the socioeconomic ladder as possible by providing a platform for professionals to turn extra time and ambition into career growth and financial opportunity.