As a Customer Support and Success Specialist at Ahrefs, you will play a critical role in ensuring that customers get the most out of the platform. You will be the main point of contact for users who need help with Ahrefs’ tools, working closely with the product and engineering teams to identify and resolve issues quickly.
Location
- Remote (USA)
Job Type
- Full-Time
Role of the Job
The Customer Support and Success Specialist will provide exceptional support to Ahrefs users, helping them understand and use the platform effectively. This role requires excellent written English, strong problem-solving skills, and a customer-first mindset.
Main Responsibilities
- Answer customer questions via live chat and email
- Help users understand and use Ahrefs’ tools effectively
- Troubleshoot bugs and product issues
- Report issues to the engineering team and follow up to ensure resolution
- Share customer feedback with the product and marketing teams
- Contribute to improvements in the Help Center and support documentation
Qualifications Needed
- Excellent written English
- Ability to explain technical concepts simply and clearly
- Fast typing and ability to think on your feet
- Knowledge of SEO and digital marketing with hands-on Ahrefs experience
- Patience, empathy, and problem-solving mindset
- Collaborative team player with strong self-discipline and time management skills
FAQs
What does a typical day look like for a Customer Support and Success Specialist?
A typical day involves answering customer questions, troubleshooting issues, and sharing feedback with the product and marketing teams.
What are the key skills required for this role?
Excellent written English, strong problem-solving skills, and a customer-first mindset.
What benefits does Ahrefs offer?
Ahrefs offers a competitive salary, professional growth opportunities, and a collaborative team environment.
What is the company culture like at Ahrefs?
The culture values curiosity, teamwork, and customer success with a focus on innovation and learning.
What documents are required to apply?
CV and resume only.
Does Ahrefs offer remote work options?
Yes, Ahrefs offers remote work options with flexibility to work from anywhere.
Are there opportunities for career growth?
Yes, there are multiple opportunities for professional development and career progression.
What is the company’s mission?
Ahrefs’ mission is to help people grow their search traffic, research competitors, and improve websites.
How does Ahrefs support work-life balance?
Ahrefs offers flexible work arrangements and professional growth opportunities.
What is the onboarding process like?
The onboarding process includes training programs, mentorship, and setup of all required tools.
Salary Package
- Ahrefs offers a competitive salary with opportunities for career growth and professional development.
Required Documents
- CV
- Resume
APPLY HERE
About Ahrefs
Ahrefs is a leading SEO software company focused on providing tools to help people grow their search traffic, research competitors, and improve websites. Known for its innovation, customer-centric approach, and collaborative team culture, Ahrefs continues to set the standard in the digital marketing industry.